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Customer Experience Specialist
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Ebrahim Khalil Kanoo B.S.C (c) is seeking a highly motivated Customer Experience Specialist to enhance the satisfaction of our valued customers. In this role, you will act as a liaison between customers and our automotive service department, ensuring that their expectations are exceeded.
Main Responsibilities:- Provide excellent customer service and communicate effectively with customers and technicians
- Assist customers in scheduling vehicle repairs and maintenance
- Explain services and costs to customers
You will work closely with other service advisors and department staff to ensure seamless operations and deliver an exceptional customer experience. This includes following up on jobs' orders, handling customer inquiries, and collaborating with technicians to provide necessary information.
Requirements:- Associate's degree or higher in a related field
- 2-3 years of experience in automotive service or customer-facing roles
- Excellent problem-solving and decision-making abilities
