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Customer Service and Quality Management Lead

2 weeks ago

Manama, Manama, Bahrain beBee Careers Full time

Job Description:

We are seeking a highly skilled professional to lead our customer service and quality management teams.

Key Responsibilities:

  • To oversee and resolve customer complaints using a systematic and data-driven approach.
  • To collaborate with managers to refine the quality management system and enhance service delivery.
  • To lead reception and front-of-house teams to align with customer-centric principles.
  • To conduct and analyze follow-up calls for sales, service, and bodyshop interactions.
  • To manage CRM data, GFK updates, and CLP service scores to optimize performance.

What We're Looking For:

Experience: 5+ years in the automotive industry, preferably in luxury automotive.

Education: Bachelor's degree in Business, Marketing, or equivalent.

Skills:

  • Proven experience in developing and implementing CRM strategies.
  • Strong analytical abilities and familiarity with CRM platforms (e.g., Salesforce, Hub Spot).
  • Exceptional communication and leadership skills.

Benefits and Opportunities:

This role offers a unique opportunity to develop your leadership skills and drive innovation in customer service and quality management.