Linux Support Engineer for Global Tech Firm
6 days ago
We are seeking an experienced Linux support engineer to join our global team. As a leading provider of open source software and operating systems, we empower innovators to change the world.
About UsAt Canonical, we pioneer the use of open source in the enterprise. Our platform, Ubuntu, is widely adopted in breakthrough initiatives such as public cloud, data science, AI, and IoT. We partner with industry leaders and deliver exceptional support to our customers.
The RoleThis is a unique opportunity to work with some of the best engineers in the industry. As a Linux support engineer, you will be responsible for delivering expert-level technical support across cloud, desktop, and IoT. You will own and manage cases from problem qualification to full resolution, ensuring timely communication with internal stakeholders.
Key Responsibilities- Provide top-notch technical support for employees and customers via phone, email, and web.
- Act as an internal customer advocate, keeping them informed in a timely manner.
- Ensure each support case meets our Service Level Agreement (SLA) with the highest possible customer satisfaction.
- Contribute new knowledge base articles and maintain existing ones to share knowledge and lessons learned.
- Draft and distribute technical notices for internal and external communication.
- Prioritize work to accomplish the most critical tasks first.
- Exceptional academic track record from high school and university.
- Undergraduate degree in a technical field or alternative path with compelling narrative.
- Confidence in speaking up, exchanging feedback, and sharing ideas.
- Track record of exceeding expectations to achieve outstanding results.
- Experience with Linux troubleshooting, server administration, programming fundamentals, networking, virtualization/cloud computing concepts, or ability to learn quickly.
- Distributed work environment with opportunities to meet colleagues in person twice yearly.
- Personal learning and development budget of USD 2000 per year.
- Annual compensation review.
- Recognition rewards.
- Annual holiday leave.
- Maternity and paternity leave.
- Employee Assistance Programme.
- Priority Pass and travel upgrades for long haul company events.
We are an equal opportunity employer committed to fostering a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
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