Linux System Support Specialist

4 days ago


Manama, Manama, Bahrain RESO Full time

At RESO, we're pushing the boundaries of open-source innovation and empowering individuals to drive change. We're seeking a skilled Linux Desktop & Devices Support Engineer to join our team.

About the Role

This is an exciting opportunity for a tech-savvy professional with a passion for Linux and customer satisfaction to build a fulfilling career with us. As a Linux Desktop & Devices Support Engineer, you will be accountable for delivering exceptional technical support experiences on the full Desktop and Server technical stack.

  • You will own and manage cases from problem qualification to full resolution, making judgment calls to prioritize customer issues and maximize your effectiveness.
  • You will provide technical expertise, excellent communication skills, and service-oriented professionalism to ensure high customer satisfaction.
  • You will participate in various training sessions, team gatherings, and company events to stay updated on new products and technologies.
Key Responsibilities

Your day-to-day duties will include:

  • Providing technical support for employees from your remote home office.
  • Taking ownership of new cases via telephone, email, and web, ensuring timely updates for internal customers.
  • Maintaining knowledge base articles and contributing to shared knowledge and lessons learned.
  • Drafting and distributing technical notices for internal and external communication.
  • Prioritizing work to accomplish urgent tasks first, while continuously learning about our evolving products and services.
  • Maintaining regular communication with the rest of the team, both locally and remotely.
  • Identifying opportunities to improve our service and suggesting enhancements.
Requirements

We are looking for candidates with:

  • A Bachelor's degree in a technical field (Computer Science, MIS, Electrical Engineering, etc.) from an accredited college or university.
  • Experience with system performance troubleshooting, Linux troubleshooting, and Linux integration with other environments.
  • Programming fundamentals in any language (bash, python, Perl, Ruby, Javascript, C, or C++).
  • Ability to learn quickly, thrive in a fast-paced environment, and handle pressure.
  • Strong written and verbal English communication skills.
Benefits

We offer a fully remote working environment, personal learning and development budget, annual compensation review, recognition rewards, annual holiday leave, parental leave, employee assistance program, and priority pass for travel and travel upgrades for long haul company events.



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