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Hotel Guest Service Representative

3 weeks ago

Manama, Manama, Bahrain beBee Careers Full time

**About the Role:**

We are looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Key Responsibilities:

  • Kick off truly memorable guest experiences with the warmest of welcomes.
  • Acknowledge IHG Rewards Club members and returning guests in person or over the phone.
  • Take, manage, and receive payments for guest bookings.
  • Make the check-in and check-out process feel swift and seamless.
  • Stay one step ahead of our guests' needs to anticipate requests and offer tailored recommendations.
  • Be our guests' trusted contact - help with everything from bill issues to restaurant recommendations.

We're Looking for Someone Who:

  • Has excellent communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
  • Can solve problems quickly and effectively, turning issues into opportunities so every guest leaves with great memories.
  • Is fluent in Arabic and English.
  • Is literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills.

We Offer:

  • A competitive salary that rewards all your hard work.
  • A wide range of benefits designed to help you live your best work life.
  • An inclusive environment where we celebrate difference and encourage colleagues to bring their whole selves to work.