Cloud Infrastructure Technician

2 weeks ago


Manama, Manama, Bahrain RESO Full time

VAM Systems is a renowned business consulting and IT solutions provider.

We are seeking an exceptional Data Center Operator to join our Bahrain operations team, with the following key qualifications:

Requirements
  • A university degree in IT from a recognized institution.
  • A minimum of 1 year of experience in IT, with a focus on customer interaction.
Key Skills
  • Excellent command of English (both written and spoken).
  • Strong customer service skills and awareness.
  • Fluent in English, with proficiency in business professional language.
Knowledge and Abilities
  • Essential IT technical skills, including troubleshooting and analytical abilities.
  • Advanced IT technical skills, with the ability to resolve issues efficiently.
  • The capacity to make quick decisions and provide effective problem resolution.
Personal Attributes
  • Patient and flexible attitude, with a strong sense of commitment.
  • Mature, professional attitude, with excellent communication and interpersonal skills.
  • Attention to detail, accuracy, and the ability to manage multiple tasks simultaneously.
Job Responsibilities
  1. To support Data Center operations (24x7 on shift basis) and maintain high quality and professional standards.
  2. Responsible for monitoring, controlling, and setting up data center resources according to established procedures.
  3. Troubleshoots issues that may cause system outages and reports any issues to support groups when necessary.
  4. Monitors and verifies UPS, fire alarms, and physical environment conditions.
  5. Ensures security and optimal system performance, coordinating with support groups as needed.
  6. Receives, monitors, and processes batch processing tasks for failures and scheduling problems.
  7. Executes and monitors all data center scheduled activities and jobs.
  8. Acts as first-level Service Desk support to solve technical and/or customer problems within defined standards.
  9. Handles incidents and keeps concerned parties informed about status at agreed intervals.
  10. Resolves customer-reported IT problems remotely as first/second-level support and provides proper guidance to caller inquiries.
  11. Follows process and procedure, recommending changes based on experience handling and reported issues.
  12. Capable of handling multi-tasking and supporting various users simultaneously.
  13. Conducts ad-hoc assignments and projects as directed by management based on business requirements.


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