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Customer Service Specialist
3 weeks ago
About RESO
At RESO, we are a global leader in the fashion and lifestyle retail industry, with a presence in over 1750 stores across four continents.
We cater to thousands of customers through our diverse portfolio of 75+ brands, employing a multicultural workforce of 17,000 staff members.
Our journey has been marked by strategic expansions into emerging markets, including India, South Africa, Singapore, Indonesia, Thailand, and Malaysia.
We aim to provide an exceptional customer experience through our e-commerce platform, 6th Street.com.
Job Overview
We are seeking a highly motivated Customer Service Specialist to join our team.
The successful candidate will be responsible for delivering outstanding customer service, ensuring prompt and warm greetings, and executing service recovery for any guest concerns or complaints.
Main Responsibilities
- Deliver consistent and outstanding guest service through friendly attitude, attentive behavior, and strong product knowledge.
- Maintain speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs.
- Promptly execute service recovery for any guest concerns or complaints by making it right with the guest.
- Follow all restaurant policies, procedures, and standards.
- Participate in and attend all store meetings and other related functions.
About Us
Apparel Group is a dynamic organization with a strong presence in the UAE, Kuwait, Bahrain, Oman, Saudi Arabia, and beyond.
We operate leading brands from around the world, including Tommy Hilfiger, Charles & Keith, Skechers, Aldo, Nine West, Aeropostale, Jamie's Italian, Tim Hortons, Cold Stone Creamery, Inglot, Rituals, and many more.
Under the guidance of our dynamic Chairman, Nilesh Ved, we have achieved remarkable growth since our inception two decades ago.
