Operational Efficiency Manager

18 hours ago


Manama, Manama, Bahrain Binance Full time

About Binance

Binance is a leading fintech company that provides innovative financial services. We are seeking an experienced Operations Lead to oversee and manage the operational aspects of our services.

Responsibilities:

  1. Operational Oversight: Manage daily operations in Bahrain, ensuring smooth and efficient processes.
  2. Fiat On/Off-Ramp Optimization: Manage and optimize fiat on/off-ramp processes for users.
  3. Regulatory Compliance: Coordinate with compliance and legal teams to ensure all operations meet regulatory standards.
  4. Operational Policy Development: Develop and implement operational policies and procedures to enhance efficiency and security.
  5. Performance Monitoring: Monitor and analyze operational performance, identifying areas for improvement.
  6. Team Leadership: Lead and mentor the operations team, fostering a culture of excellence and continuous improvement.
  7. Stakeholder Collaboration: Collaborate with internal and external stakeholders to ensure seamless integration and operation of fiat services.
  8. Issue Resolution: Handle any operational issues or escalations promptly and effectively.
  9. Relationship Management: Develop and maintain relationships with key partners, including banks and payment service providers.
  10. Transparency and Accountability: Ensure all operational activities are documented and auditable, maintaining transparency and accountability.
  11. Industry Knowledge: Stay updated on industry trends and regulatory changes to ensure Binance remains compliant and competitive.
  12. Customer Experience Improvement: Drive initiatives to improve customer experience and operational efficiency.
  13. Reporting and Insights: Prepare and present operational reports to senior management, providing insights and recommendations for improvement.

Requirements:

  1. Operations Management Experience: Minimum of 5 years of experience in operations management, preferably in the financial services or fintech industry.
  2. Financial Regulations Understanding: Strong understanding of financial regulations.
  3. Process Optimization: Proven track record of managing and optimizing operational processes.
  4. Crypto/Blockchain Knowledge: Good knowledge of crypto/blockchain will be a plus.
  5. Leadership and Team Management Skills: Excellent leadership and team management skills.
  6. Analytical and Problem-Solving Abilities: Strong analytical and problem-solving abilities.
  7. Communication and Interpersonal Skills: Exceptional communication and interpersonal skills.
  8. Dynamic Environment Adaptability: Ability to work in a fast-paced, dynamic environment.


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