Restaurant Operations Manager

4 days ago


Manama, Manama, Bahrain RESO Full time

About RESO

We are seeking an experienced Restaurant Operations Manager to join our team at RESO. The ideal candidate will have a passion for food and beverage, a genuine ability to connect with guests and staff alike, and bring the core value of 'TEAM' to the restaurant.

Responsibilities:

Staff Management:
  1. Lead and Assist Restaurant Staff: Assist and coordinate the activities of the restaurant staff, including servers, cooks, dishwashers, and host/hostesses.
  2. Train and Develop Staff: Assist in training, scheduling, and providing ongoing development and support for staff members.
Customer Service:
  1. Deliver Exceptional Guest Experiences: Address guest complaints or concerns in a professional and timely manner.
  2. Maintain High Standards: Ensure all guests have a pleasant dining experience by maintaining high standards of service.
  3. Monitor and Improve Service: Monitor the quality of service and make improvements as necessary to maintain customer satisfaction.
Operational Oversight:
  1. Assist in Daily Operations: Assist the Restaurant Manager in overseeing daily operations, including food preparation, service, and cleanliness.
  2. Safety and Sanitation: Ensure that all restaurant operations comply with safety, health, and sanitation regulations.
  3. Inventory Management: Monitor inventory and manage stock levels of food, beverages, and supplies.
  4. Vendor Relationships: Assist with ordering supplies and managing vendor relationships.
Financial Management:
  1. Manage Budgets and Costs: Assist in managing budgets, reducing costs, and maximizing revenue.
  2. Financial Reporting: Help with preparing financial reports and tracking restaurant performance.

Requirements:

  1. Leadership Experience: Previous experience in restaurant management or a similar role preferred.
  2. Interpersonal Skills: Strong leadership and interpersonal skills to manage staff and interact with customers.
  3. Knowledge and Skills: Knowledge of restaurant operations, food safety standards, and financial management.
  4. Problem-Solving: Ability to handle high-pressure situations and resolve problems efficiently.
  5. Communication and Organization: Excellent communication and organizational skills in both English & Arabic.
  6. Passion for Customer Service: A passion for customer service and the restaurant industry.


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