Service Delivery Director

5 days ago


Manama, Manama, Bahrain Tafaseel Group Holding Full time

Company Overview:

Tafaseel Group Holding is a rapidly growing company in the BPO industry. We pride ourselves on delivering high-quality services to our clients and maintaining a positive work environment for our employees.

Job Title:

Quality Assurance Manager

Role Summary:

This role involves designing, implementing, and managing comprehensive quality assurance processes to ensure that our BPO operations consistently meet and exceed client expectations and industry standards.

Key Responsibilities:

  • Develop and implement a strategic quality assurance plan.
  • Oversee the monitoring of service delivery processes.
  • Analyze quality performance metrics and trends.
  • Lead and mentor the quality assurance team.
  • Provide constructive feedback and coaching to employees.
  • Identify opportunities for process improvements and implement best practices.
  • Serve as the primary point of contact for quality-related client inquiries.
  • Ensure adherence to regulatory and industry standards.

Qualifications:

  • Bachelor's degree in business administration, Quality Management, or a related field.
  • Proven experience in quality management, preferably within the BPO industry.
  • Excellent communication and interpersonal skills.
  • Familiarity with quality management frameworks (e.g., Six Sigma, ISO, CMMI).
  • Fluency in Both Arabic and English.


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