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Customer Experience Representative

2 weeks ago

Manama, Manama, Bahrain beBee Careers Full time

About the Role

We are seeking a Customer Experience Associate to deliver exceptional customer experiences. The ideal candidate will have excellent communication skills and strong problem-solving abilities.

This role is focused on resolving customer issues efficiently, building strong relationships with customers, and effectively onboard new customers.

The successful candidate will possess strong verbal and written communication skills in English and Arabic, be able to maintain composure under pressure, and have efficient time management skills.

Key Responsibilities:

  • Respond to customer inquiries via live chat and phone calls
  • Built strong relationships with customers by being welcoming, empathetic, and proactive in resolving their concerns
  • Effectively onboard new customers
  • Communicate effectively across teams to ensure seamless issue resolution
  • Exceed customer expectations

Job Requirements:

  • Minimum 1 year of experience in customer service roles
  • Excellent verbal and written communication skills in English and Arabic
  • Possess strong problem-solving skills and empathy for resolving customer issues
  • Natural people person with ability to maintain composure under pressure
  • Efficient time management and task completion skills

Job Details:

This is an entry-level opportunity for full-time employment. We are looking for candidates who are passionate about delivering exceptional customer experiences and possess strong communication skills.