
Quality and Training Manager
5 days ago
We are seeking an experienced Quality and Training Manager to join our team at the Royal Saray Resort. The ideal candidate will have a strong understanding of hotel operations and a proven track record in developing and implementing comprehensive training programs.
Key Responsibilities:- Training: Assist the Training Manager in developing and implementing comprehensive training programs for all hotel departments, aligned with company standards and industry best practices.
- Develop and maintain training materials: Develop and maintain training materials, including presentations, handouts, and online modules.
- Facilitate training sessions: Facilitate training sessions on various topics, such as guest service, housekeeping procedures, food and beverage service, and safety protocols.
- Stay up to date: Stay up to date on industry trends and best practices in hospitality training.
- Recruitment and onboarding: Assist with the recruitment and onboarding of new staff.
- Training library: Develop and maintain the hotel's training library and coordinate acquisitions.
- Training needs analysis: Analyze training needs in the hotel and prioritize such needs for the Training Manager to review.
- Annual training plans: Develop annual hotel training plans and prepare monthly reports to the Training Manager.
- Quality management: Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
- Quality assurance: Assist in managing Quality Assurance and Learning and Development Goals.
- Establish and maintain quality standards: Establish and maintain quality standards for all aspects of hotel operations in collaboration with the Management Team.
- Regular reviews: Regularly review and update quality control measures to reflect changing guest expectations and industry trends.
- Audits and inspections: Plan and execute regular internal audits to evaluate the hotel's adherence to quality standards and identify areas for improvement.
- Guest feedback: Monitor and analyze guest feedback from various sources, such as surveys, online reviews, and direct communication.
- Improvement strategies: Identify trends and areas of concern in guest feedback and work with relevant teams to implement improvements.
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IT Training Professional
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Assistant training and quality manager
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