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Analytics Professional
7 days ago
As a leading telecom provider, Zain seeks a skilled Business Insights Specialist to drive business growth through data-driven decision-making.
About the Role
- The successful candidate will conduct comprehensive data analysis and develop robust analysis and reporting capabilities using advanced techniques and tools.
- Key responsibilities include monitoring performance, implementing quality control plans, and identifying improvement opportunities.
- The ideal candidate will stay up-to-date with industry trends and contribute to strategic decision-making through data-driven insights.
Key Responsibilities
- Interpret data and provide ongoing reports.
- Develop and implement databases, data collection systems, and data analytics.
- Acquire data from primary or secondary sources and maintain databases.
- Analyze trends or patterns in complex data sets.
- Locate and define new process improvement opportunities.
- Coordinate tools for process management and ensure cycle guidelines are followed.
- Arrange anomalies of consumption and identify errors in data.
- Evaluate business data to identify differences and similarities.
- Design comprehensive data reports and other business tools.
- Provide monthly and quarterly performance reports for Sales and Customer care agents.
- Segment performance reports for enterprise account managers.
- Design and implement digital dashboards and maintain digital initiatives.
- Carry out audits on data to address customer base business-related issues.
- Support ad-hoc reports required by the business analytics team.
Required Skills
- Knowledge of statistical packages for datasets analysis.
- Ability to obtain, retain, and utilize knowledge of services available and customer service policies.
- Ability of multitasking based on requirements.
- Ability to combine and transform data for reporting and measurement.
- Strong analytical skills with attention to detail and accuracy.
- Adept at queries, report writing, and presenting findings.
- Advance know-how of Excel and PowerPoint.
- Preferred qualifications include strong knowledge and experience with reporting packages, databases, and programming languages.
Education and Experience
- Bachelors Degree in Computer Science, Information Management, Mathematics, Economics or Statistics or any relevant field of study.
- 4-5+ years of experience in the telecom industry (preferred) or a relevant field.
- 3+ years of experience in Business Analytics or a working knowledge of analyzing data from complex business systems. Alternatively, an advanced degree in a relevant field can be considered as an equivalent qualification.
Company Industry
- Telecom
- ISP
Department / Functional Area
- IT Software
Keywords
- Business Analytics Specialist