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Analytics Professional

7 days ago

Manama, Manama, Bahrain Zain Full time

As a leading telecom provider, Zain seeks a skilled Business Insights Specialist to drive business growth through data-driven decision-making.

About the Role

  • The successful candidate will conduct comprehensive data analysis and develop robust analysis and reporting capabilities using advanced techniques and tools.
  • Key responsibilities include monitoring performance, implementing quality control plans, and identifying improvement opportunities.
  • The ideal candidate will stay up-to-date with industry trends and contribute to strategic decision-making through data-driven insights.

Key Responsibilities

  • Interpret data and provide ongoing reports.
  • Develop and implement databases, data collection systems, and data analytics.
  • Acquire data from primary or secondary sources and maintain databases.
  • Analyze trends or patterns in complex data sets.
  • Locate and define new process improvement opportunities.
  • Coordinate tools for process management and ensure cycle guidelines are followed.
  • Arrange anomalies of consumption and identify errors in data.
  • Evaluate business data to identify differences and similarities.
  • Design comprehensive data reports and other business tools.
  • Provide monthly and quarterly performance reports for Sales and Customer care agents.
  • Segment performance reports for enterprise account managers.
  • Design and implement digital dashboards and maintain digital initiatives.
  • Carry out audits on data to address customer base business-related issues.
  • Support ad-hoc reports required by the business analytics team.

Required Skills

  • Knowledge of statistical packages for datasets analysis.
  • Ability to obtain, retain, and utilize knowledge of services available and customer service policies.
  • Ability of multitasking based on requirements.
  • Ability to combine and transform data for reporting and measurement.
  • Strong analytical skills with attention to detail and accuracy.
  • Adept at queries, report writing, and presenting findings.
  • Advance know-how of Excel and PowerPoint.
  • Preferred qualifications include strong knowledge and experience with reporting packages, databases, and programming languages.

Education and Experience

  • Bachelors Degree in Computer Science, Information Management, Mathematics, Economics or Statistics or any relevant field of study.
  • 4-5+ years of experience in the telecom industry (preferred) or a relevant field.
  • 3+ years of experience in Business Analytics or a working knowledge of analyzing data from complex business systems. Alternatively, an advanced degree in a relevant field can be considered as an equivalent qualification.

Company Industry

  • Telecom
  • ISP

Department / Functional Area

  • IT Software

Keywords

  • Business Analytics Specialist