Restaurant Operations Manager

5 days ago


Manama, Manama, Bahrain Domo Ventures W.L.L. Full time
Job Overview
Our client in Bahrain seeks an experienced Restaurant Operations Manager to oversee daily restaurant floor operations in a multi-cuisine setup. The successful candidate will be responsible for ensuring exceptional customer service, maintaining operational efficiency, and managing staff effectively.

Key Responsibilities:
* Supervise all floor activities, including seating, service, and cleanliness
* Monitor the dining area to ensure adherence to health and safety standards
* Lead, train, and motivate floor staff to deliver excellent customer service
* Create shift schedules and manage staff assignments
* Handle guest inquiries, complaints, and feedback professionally
* Ensure prompt and courteous service throughout the dining area
* Collaborate with kitchen staff to ensure timely food service
* Oversee inventory management for floor supplies
* Support upselling and promotional activities to maximize revenue
* Prepare daily reports on operations and address areas for improvement

Qualifications and Skills:
* Strong leadership and team management skills
* Excellent communication and customer service abilities
* Proficient in handling point-of-sale (POS) systems
* Familiarity with health and safety regulations in the hospitality industry

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