Sales and Customer Service Representative
2 weeks ago
Job Summary
We are seeking a motivated and customer-focused professional to join our team as a Call Centre Agent. The successful candidate will be responsible for handling incoming and outgoing calls, with a focus on sales and customer service.
This role requires strong communication skills to maintain good rapport with customers over the phone.
Main Responsibilities
- Respond promptly to all calls within 2 rings and engage with customers in a cordial and positive tone.
- Foster a customer-centric approach by addressing queries and requests efficiently.
- Sell, up-sell, and cross-sell different products and services to meet customer needs.
- Ensure clarity on next steps and requirements before ending each call.
- Perform data entry tasks, manage filing and documentation, and update information accurately.
Essential Qualifications
- High school certification is a minimum requirement.
- Preferring diploma holders with relevant work experience.
- Strong verbal and written communication skills.
- Effective selling skills and a positive attitude.
- Excellent teamwork ethos and computer literacy, particularly in Microsoft Office Products.
- Good understanding of our services and strong English language proficiency.
Benefits and Work Environment
We offer a standard 40-hour workweek with rotating shifts, occasional weekend, and evening work may be required.
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