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Director of Quality Excellence
2 weeks ago
The successful candidate will be responsible for developing and implementing quality policies and procedures that align with industry best practices. This role will require collaboration with cross-functional teams to foster a culture of quality excellence.
- Main Accountabilities:
- Develop quality assurance plans and conduct regular assessments of service delivery activities.
- Document and communicate areas of weakness and opportunities for improvement.
- Prepare training materials and conduct awareness sessions on quality standards and management systems.
- Support key projects and initiatives within the Operations and Technology departments.
Necessary Qualifications:
- A bachelor's degree in Computer Science or related field.
- At least 5 years of experience in quality management with a focus on operations and technology.
Desirable Skills:
- Advanced knowledge of ISO-certified management systems.
- Knowledge of PCI DSS, Visa, AMEX, and MasterCard regulations.
