Luxury Spa Therapist Professional

5 days ago

Manama, Manama, Bahrain Four Seasons Hotels And Resorts Full time

About Four Seasons Hotels and Resorts, a leading luxury hospitality company. We are a collective of individuals who strive to deliver exceptional guest experiences through a world-class employee experience and company culture.

Our Purpose

We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet with the same respect and care that we would want for ourselves. Whether you work with us, stay with us, or discover with us, our purpose is to create impressions that will last a lifetime.

Job Description

As a Female Spa Therapist, you will perform body treatments according to established protocols ensuring all guests experience pure peace and relaxation.

Main Responsibilities:
  • Carry out all spa treatments to the required standard and as per the daily schedule.
  • Conduct yourself in a professional manner at all times.
  • Adhere to the established standard of conduct and house rules, fire regulations, and department procedures and policies.
  • Dress in issued uniform and ensure a neat, clean, and tidy appearance at all times, adhering to the established Grooming Standards Policy.
  • Report to shift on time.
  • Aware of schedule at all times and if unable to attend work, notify the Supervisor in adequate time and according to policy.
  • Be fully familiar with Hotel Fire and Emergency Procedures.
  • Day-to-day responsibility for equipment, products, cleanliness, and hygiene of the treatment rooms and facilities.
  • Aware of all treatments and products on offer and any current promotions.
  • Achieve sales and guest service targets as set by the Spa Management.
  • Offer guests full after-care advice and the chance to purchase any products recommended within their treatment.
  • Assist in other related areas as required, particularly scheduling and reception/greeting of guests.
  • Greet guests warmly and use their name during treatment.
  • Assist with demonstrations and events as required.
  • Adhere to training as set out by the Spa Management and using the guidance of senior spa therapists.
  • Attend new or update training as required.
  • Use the correct quantities and mix of product within treatments and to ensure as far as possible the security of products within treatment rooms and sales areas.
  • Fully aware of all health and safety issues relating to the department and report anything which may present a danger to guests or staff.
  • Always be punctual and prepared in advance for all treatments and to avoid treatments running late at all costs and wherever possible.
  • Ensure client confidentiality is maintained at all times.
  • Flexible with regard to hours worked and be prepared to adjust these to meet demands of the business.
Required Skills and Qualifications

Certified for massage and beauty treatments.

At least 2 years of experience in a luxury spa environment.

Outstanding communication skills and command of the English language are essential; knowledge of local language is an advantage.

Excellent communication and exceptional guest service skills.

Attention to detail, ability to multi-task and prioritize.

Guest centricity and understanding the importance of guest preferences.

Flexible schedule with the ability to work all types of shifts, weekends, and holidays.

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