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Customer Success Manager

3 weeks ago

Manama, Manama, Bahrain beBeeCommunication Full time 30,550 - 55,100
Job Description

The role involves timely renewals of hardware and software support contracts for medium-sized to large customers in assigned territories. You will be responsible for educating customers on business practices and contractual implications, ensuring customer awareness and understanding of our support services portfolio. Additionally, you will manage cancellation risks proactively and mitigate risks to retain the contract base. Furthermore, you will identify opportunities to grow the available territory by selling value-added services such as extended support or DDR services where applicable.

Responsibilities include timely renewal of customers in assigned territory, educating customers on business practices and contractual implications, ensuring customer awareness and understanding of applicable elements of our portfolio, and managing exceptions for customers with issues that may delay or inhibit renewals. You will also identify and transfer leads to sales representatives for top-tier opportunities and accurately forecast business targets and opportunities in the territory.

Required Skills and Qualifications
  • Strong Communication Skills: Oral and written communication skills are essential for this role. You must be able to effectively communicate with customers and internal stakeholders.
  • Objection Handling and Result Orientation: These skills are critical for success in this position. You must be able to handle objections and drive results-oriented conversations with customers.
Benefits
  • A Competitive Salary: You will receive a competitive salary based on your experience and qualifications.
  • Flexible Working Arrangements: We offer flexible working arrangements to ensure you have a healthy work-life balance.
  • Learning and Development Opportunities: We invest in our employees' growth and development, providing opportunities for training and professional development.
  • Employee Assistance Program: Our Employee Assistance Program provides support for mental health and wellbeing.
  • Diversity and Inclusion: We celebrate diversity and promote an inclusive culture.
About Us

We are a world leader in cloud solutions, using tomorrow's technology to tackle today's challenges. We partner with industry leaders and thrive through change by operating with integrity.

We empower everyone to contribute to innovation and promote opportunities for all. Our careers open doors to global opportunities where work-life balance flourishes.