
Credit Manager
9 hours ago
Company Overview:
The ENTERTAINER is a pioneering digital company dedicated to delivering exceptional value to consumers by providing them with the most attractive incentive offers globally. We are a 100% digital, data-driven tech company that specializes in offering top-notch experiences across renowned dining, leisure, entertainment, and hotel brands worldwide.
Key Responsibilities:
- Proactively manage and collect outstanding customer account balances to ensure timely resolution of dues
- Achieve or surpass monthly collection targets, contributing significantly to the company's financial health
- Cultivate strong customer relationships to ensure prompt payments while preserving high retention rates
- Analyse and reduce debtor balances, aiming for continuous improvement in Days Sales Outstanding (DSO)
- Conduct intricate account reconciliations to resolve discrepancies
- Uphold and enforce stringent credit and collection policies within your team
- Engage in effective communication with customers and coordinate with internal teams such as sales to streamline processes
- Oversee and manage closed receivables and coordinate with third-party collection agencies as necessary
- Maintain accurate records on the vendor registration portal, ensuring compliance and proper documentation
- Guarantee that all invoices are issued in alignment with client agreements
- Address customer inquiries promptly and efficiently on a daily basis
- Engage in face-to-face meetings with clients to address account-related issues and promote seamless business operations
- Accurately record and allocate information within the system
- Actively seek out and recommend opportunities for business improvement
- Engage in direct dialogue with Sales Managers and the Country Manager regarding payment issues, keeping them informed about financial interactions with clients
- Regularly report to the Head of Credit Control, escalating issues as needed
- Fulfil the company's service guarantees, ensuring customer satisfaction
- Foster clear and effective communication within the team, promoting a collaborative work environment
Requirements:
- Strong analytical skills with the ability to evaluate financial data and determine appropriate credit limits and terms
- Exceptional verbal and written communication skills for effective customer and internal interactions
- Profound knowledge of financial principles, credit terms, and risk assessment practices
- Ability to prioritize tasks and manage multiple projects concurrently
- Collaborative spirit to work synergistically with finance, sales, and other departments
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