Senior Project Manager – Digital Transformation

The Senior Project Manager will lead large-scale digital transformation initiatives with a primary focus on business process automation, CRM implementations, customer experience platforms, and digital engagement solutions. The role requires a combination of strong project management expertise, business acumen, and technology fluency to ensure successful delivery of initiatives that streamline operations, enhance customer interactions, and enable data-driven decision-making. The incumbent will drive innovation, efficiency, and measurable business value while aligning with the organization's strategic digital roadmap.

Roles and Responsibilities:

· Lead the end-to-end delivery of digital transformation projects including Business Process Automation (BPA), CRM platforms, workflow digitization, and digital engagement solutions.

· Translate organizational goals into actionable digital strategies, roadmaps, and execution plans.

· Collaborate with business stakeholders to identify, analyze, and re-engineer processes for automation, efficiency, and scalability.

· Ensure delivery excellence across CRM implementations (e.g., Salesforce, Dynamics, HubSpot), customer portals, and omni-channel engagement platforms.

· Drive adoption of automation technologies such as RPA, AI/ML, and low-code/no-code platforms to enhance business efficiency.

· Oversee digital engagement initiatives including customer self-service portals, mobile applications, chatbots, and omnichannel communication.

· Establish strong governance frameworks, ensuring compliance with data protection, cybersecurity, and industry standards.

· Provide executive-level reports on progress, milestones, risks, financials, and business outcomes.

· Manage project budgets, resources, and third-party vendors while ensuring contract compliance and service quality.

· Lead change management initiatives by preparing the business for digital adoption and embedding new ways of working.

· Facilitate workshops, governance forums, and steering committees to ensure effective decision-making and stakeholder alignment.

· Support Sales and Pre-Sales teams during bids and proposals by providing subject-matter expertise in digital transformation delivery.

· Contribute to PMO functions including portfolio reporting, resource allocation, and project monitoring.

· Apply Agile, Waterfall, and hybrid project management methodologies based on project context.

Qualification & Experience:

· Bachelor's or Master's degree in Business, Computer Science, Information Systems, or related field.

· Recognized Project Management certifications (PMP, PRINCE2, or equivalent).

· 10–12 years of progressive project management experience, with at least 5 years leading digital transformation initiatives.

· Proven experience in delivering large-scale CRM programs, business process automation projects, and digital engagement platforms.

· Strong knowledge of RPA tools, CRM systems, and digital engagement solutions.

· Experience managing multi-million-dollar transformation programs with diverse stakeholder groups.

· Strong understanding of cloud platforms (Azure, GCP) and integration with digital solutions.

· Excellent communication and stakeholder management skills, with ability to engage at senior management and CXO levels.

Core Competencies:

· Leadership and ability to inspire diverse cross-functional teams.

· Expertise in business process re-engineering, automation, and customer experience transformation.

· Strong business-technology acumen, with familiarity in CRM, RPA, AI, low-code platforms, and customer engagement solutions.

· Analytical mindset with ability to translate business needs into digital workflows and measurable outcomes.

· Proven ability to drive organizational change, adoption, and cultural alignment with digital initiatives.

· Results-driven, with a consistent track record of delivering projects on time, within scope, and on budget.

Preferred Skills:

· Fluency in English; Arabic proficiency is an added advantage.

· Excellent presentation, facilitation, and negotiation skills.

· Proficiency in MS Project, MS Office Suite, Jira, and collaboration platforms.

· Strong vendor management, contract negotiation, and problem-solving skills.

· High adaptability, critical thinking, and decision-making capabilities.

· Strong interpersonal and influencing skills with ability to work across organizational levels.

Professionalism, accountability, and ability to deliver independently

Job Type: Full-time