Concierge

3 days ago

Manama, Manama, Bahrain Onyx By Rotana Full time 60,000 - 120,000 per year

Concierge Core Responsibilities

  • Greet and assist guests, clients, or residents with service requests
  • Coordinate reservations for restaurants, events, and transportation
  • Offer recommendations on dining, shopping, and entertainment options
  • Handle special requests, including urgent or sensitive accommodations
  • Maintain up-to-date knowledge of local attractions, venues, and vendors
  • Liaise with external service providers and manage vendor relationships
  • Log requests and follow up to ensure complete satisfaction
  • Support front desk or administrative staff during peak hours
  • Manage complaints or difficult situations diplomatically and efficiently

Required Skills and Qualifications Hard skills

  • Familiarity with booking software or POS tools
  • Ability to manage calendars, schedules, and itineraries
  • Basic proficiency in Microsoft Office or Google Workspace
  • Multilingual ability is a plus, particularly in hospitality-heavy regions

Soft skills

  • Exceptional communication and interpersonal skills
  • Discretion, professionalism, and emotional intelligence
  • Excellent memory and multitasking ability
  • Poised under pressure and adaptable to changing circumstances

Job Type: Full-time

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