Front Office Manager

3 days ago

Manama, Manama, Bahrain THE PALAVRA RESORT W.L.L Full time 30,000 - 60,000 per year

Position Summary:

The Front Office Manager is responsible for overseeing all front desk operations, ensuring exceptional guest service, and maintaining efficient coordination among front office staff. The role focuses on guest satisfaction, staff supervision, financial performance, and operational excellence in line with the property's service standards and policies.

Key Responsibilities:Guest Service & Operations

  • Supervise and manage the daily operations of the Front Office, including reception, guest services, concierge, and reservations (as applicable).
  • Ensure smooth check-in/check-out processes, room assignments, and guest inquiries are handled efficiently and courteously.
  • Anticipate guest needs and resolve any issues or complaints promptly and professionally.
  • Maintain a visible presence in the lobby to engage with guests and ensure a warm, welcoming atmosphere.
  • Coordinate with other departments (Housekeeping, Maintenance, F&B, etc.) to ensure seamless guest experiences.
  • Oversee VIP arrivals, departures, and special arrangements.

Team Management

  • Recruit, train, schedule, and evaluate front office staff to ensure consistent high performance and adherence to service standards.
  • Motivate the team to achieve departmental goals and maintain a positive, professional work environment.
  • Conduct regular briefings and meetings to communicate updates, guest feedback, and operational priorities.

Financial & Administrative Responsibilities

  • Manage the Front Office budget, ensuring cost control and optimal resource allocation.
  • Oversee room revenue, occupancy reports, and night audit operations.
  • Ensure accurate billing, cashiering, and financial transactions in accordance with accounting procedures.
  • Prepare reports on departmental performance, including occupancy rates, guest satisfaction, and staff productivity.

Policies & Standards

  • Implement and enforce hotel policies, procedures, and brand standards across all front office functions.
  • Monitor and maintain cleanliness, organization, and professional appearance of the front desk and lobby areas.
  • Ensure data privacy, guest confidentiality, and security protocols are upheld at all times.
  • Handle lost and found procedures in compliance with hotel policy

Job Type: Full-time

  • Assistant Front Office Manager

    3 days ago

    Manama, Manama, Bahrain Asdal Gulf Inn Boutique Hotel - Seef Full time 30,000 - 60,000 per year

    Company DescriptionAsdal Boutique Hotel – Seef offers a distinctive and welcoming boutique hotel experience in a contemporary and elegant setting. Located in the vibrant Seef district of Manama, the hotel is within walking distance of major shopping destinations and only a short drive from the Bahrain International Circuit and Bahrain International...

  • Front Office Receptionist

    2 days ago

    Manama, Manama, Bahrain ARMAN HOTEL JUFFAIR MALL Full time

    Company DescriptionArman Hotel Juffair Mall offers accommodations in Juffair with free WiFi and a spa center. The hotel provides a hot tub, sauna, restaurant, and bar for guests' enjoyment. Each room includes a flat-screen TV with satellite channels, a private bathroom, bathrobes, and slippers for added comfort. Guests can also benefit from free shuttle...

  • Front Office Assistant

    2 days ago

    Manama, Manama, Bahrain Savoy Grande Hotel Full time 10,000 - 12,000 per year

    Key Responsibilities:Greet and assist guests in a professional and friendly manner.Handle check-ins, check-outs, and guest inquiries efficiently.Coordinate with other departments to ensure smooth guest service.Maintain accurate records and reports.Requirements:Previous hotel front office experience preferred.Proficiency in English; Arabic knowledge is an...

  • Front Desk Supervisor

    3 days ago

    Manama, Manama, Bahrain Crowne Plaza Bahrain Full time 20,000 - 25,000 per year

    Company DescriptionCrowne Plaza Manama, Bahrain, home to the famous Gulf Air Formula One Bahrain Grand Prix, is located in the heart of the Diplomatic area, close to the business and banking district. Just a 15-minute ride from the Bahrain International Airport, Crowne Plaza Bahrain offers classic, elegant rooms as well as smart, contemporary accommodations....

  • Guest Services Executive – Front Office – Gulf of Bahrain

    3 days ago

    Manama, Manama, Bahrain Jumeirah Full time 15,000 - 30,000 per year

    About JumeirahJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known...

  • Guest Relations Executive – Front Office – Jumeirah Gulf of Bahrain

    3 days ago

    Manama, Manama, Bahrain Jumeirah Group Full time 600,000 - 1,200,000 per year

    Guest Relations Executive – Front Office – Jumeirah Gulf of Bahrain About JumeirahJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of...

  • Guest Relations Executive – Front Office – Gulf of Bahrain

    3 days ago

    Manama, Manama, Bahrain Jumeirah Full time 25,000 - 40,000 per year

    About JumeirahJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known...

  • Guest Services Executive – Front Office – Jumeirah Gulf of Bahrain

    3 days ago

    Manama, Manama, Bahrain Jumeirah International Full time 80,000 - 120,000 per year

    About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become...

  • Guest Relation Officer

    3 days ago

    Manama, Manama, Bahrain Ramada by Wyndham Manama City Centre Full time $76,000 - $120,000 per year

    Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, and fax or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and...

  • Office Assistant

    3 days ago

    Manama, Manama, Bahrain VGA Holdings Full time 1,200 - 3,600 per year

    Location: SeefJob SummaryThe Office Assistant will be the first point of contact for the company, providing exceptional customer service and professional administrative support to ensure efficient office operations. This role is crucial for maintaining a positive company image, managing communication flow, and providing essential support in line with company...