Experienced Lounge Floor Manager

Lounge Floor Manager & Trainee GM at Botanica Bahrain

Key points:

• Senior leadership position in a successful, premium late night party venue.
• Direct line management of a floor team of 12 waiters, trainees & cleaners.
• Reports to the General Manager and Operations Manager, alongside Bar, Reception & Kitchen heads.
• Coaching & direct progression opportunity toward a General Manager role.

Essential requirements

• Working at night, with alcohol, in a party environment must be well within your comfort zone.
• Extensive experience of working with nightlife. Needs an innate familiarity with the flow of floor service.
• Applications open to candidates based in Bahrain, or those reasonably able to travel to Bahrain for interview.
• People skills; the ability to build relationships and manage the needs of demanding clients.
• Excellent communication skills written and verbal, fluency in English.
• Aptitude & enthusiasm for efficient, digital administration.
• Natural proactivity; not a role for people who wait to be told.
• Leadership skills and the ability to collaborate effectively with peers.

Package

• Salary dependent on candidate experience & accommodation requirements, expected to be in the region of BD1k
• 48 hour working week, 2 days off
• Health insurance, 30 day leave, two year return flight ticket to home country,

About Botanica:

• Aspiring to be the preeminent nightlife destination in Bahrain.
• Beautiful Mediterranean inspired decor, a retractable roof, and a late night party vibe, all under the shade of a giant palm tree.
• See botanicabahrain on IG for images & menu
• Fantastic resident DJs playing a blend of international and arabic music.
• Cocktail destination with original signature drinks, house developed ingredients and thoughtfully executed classics
• A scratch kitchen that produces a range of Mediterranean inspired small plates.
• Botanica aims to build teams that people want to be part of, with a closely integrated multicultural staff of 21 nationalities.
• We pride ourselves on the opportunities for personal development that we offer our people; we aim to ensure that those that invest their time and energy see those efforts pay off with their own professional growth

Summary

• The role provides a tangible opportunity to step up and shape the future of a project, with the freedom to take control of a wide scope and propose and execute substantive contributions.
• It provides a very real platform to develop leadership & management skills, grow into a wide range of management responsibilities, and on a trajectory towards a general management role.
• The central point around which the other teams orbit, the strength of the floor manager's leadership, his relationships and his drive are integral to the success of the business.
• The focal point of the day to day of the role is PR; the Floor Manager represents the venue to clients and should treat managing client relationships as his priority, balanced with people development and operational management tasks.
• Ultimately, the floor manager is expected to be the driving force for positive change in every area that relates to the floor manager's areas of responsibility, laid out in this document in three sections: guests, team and operational responsibilities.

Guest Responsibilities

-1- Guest Relations & PR

• Drive the PR aspect of the role and focus on networking with guests; be a 'face' for the brand
• Create memorable experiences in service and engage digitally with guests outside of service.
• Cultivate personal relationships to the point they facilitate repeat reservations.
• Ensure PR efforts align with events, promotional activities and brand messaging.
• Develop your approach to PR under the 1:1 guidance of the GM

-2- Guest Experience

• Ensuring a seamless and elevated guest experience, maintaining oversight of client satisfaction
• Actively troubleshoot in the moment and engage with SOPs to mitigate reoccurrences.
• Continually review and audit the customer journey, sharing findings and proposing improvements.
• Proactively work with peers to improve experiences throughout the team.
• Collect and analyse guest feedback to identify trends and propose improvements to the operations team.
• Take responsibility for monitoring all aspects of client interaction to ensure satisfaction.

-3- Client management

• Follow direction of GM & collaborate with Reception manager in management of guest relationships
• Oversee all guest interactions from the point the client is seated up to departure
• Contribute effectively to the CRM and data strategy, & maximise the effectiveness of waiter reporting
• Develop data policy to understand guest preferences and tailor experiences accordingly.
• Engage with and supervise structured systems of guest PR
• Build expertise in SevenRooms & contribute to maximising its effective usage.
• Alongside GM, build relationships with local businesses and organisations to the benefit of the venue.

Team Responsibilities

-4- Team management

• Take full responsibility for the performance, development and behaviour of your team
• Ensure the team is well-trained, highly engaged, and consistently meeting Botanica's standards.
• Develop juniors into waiters, waiters into seniors and seniors into aspiring managers.
• Regularly assess team performance and provide constructive feedback.
• Engage in team-building to foster collaboration and morale.
• Effectively plan, brief and coordinate the team for special events and promotions such as brunch.

-5- Leadership & Culture

• Operate as a role model and hold yourself accountable to a high standard of conduct at all times.
• Build trust with those in your team, and take responsibility for each of their conduct.
• Ensure that you take every opportunity to reinforce Botanica culture
• Address and resolve team conflicts to maintain a harmonious work environment.
• Continually look to pre-empt emerging HR situations and address them appropriately.

-6- Training & Development

• Focus on training & development, constantly assessing and identifying improvements
• Lead weekly training sessions and aspire to take ownership of training program design
• Take ownership of the Steps of Service and develop their usage effectively.
• In service skill development; use opportunities in the working routine to enhance staff skills & knowledge.
• Proactively & collaboratively execute training sessions together with other seniors.
• Undertake and follow up on effective Professional Development Reviews (PDRs) with your team.
• Lead by example, ensuring your product knowledge is beyond reproach

-7- Team Administration & Communication

• Consistently and effectively utilise the slack platform for yourself and your team.
• Maintain a weekly 1 on 1 schedule with all team members.
• Create, maintain and share accurate briefings, checklists and other relevant information.
• Develop and update SOPs for all areas of operations where needed.
• Manage your time and prioritise - delegate and supervise tasks effectively.
• Use, maintain and organise administrative footprint within Google Drive as directed.
• Restructure processes and workflows as needed, collaborating with GM/OM when required.
• Roster management. Review and optimise shift schedules based on guest volume and staff availability.
• Ensure accurate information is shared to accounts for instances such as staff tips & bottle incentives

-8- Team Recruitment & Onboarding

• Take a central role in organising and driving all floor recruitment efforts
• Conduct effective first interviews and share feedback.
• Oversee effective cultural & technical onboarding
• Ensure all recruits are well assimilated into the team
• Monitor probation periods carefully, issuing necessary reports and corrective feedback promptly.

Operational Responsibilities

-9- Senior Leadership

• Develop effective, high trust relationships with Reception, Bar, Kitchen & Security leaders.
• Engage with senior leadership routinely to provide effective feedback.
• Contribute to discussions regarding strategic direction of the venue.
• Ensure that policy is followed publicly, and amendments discussed privately.
• Proactively adopt a "How can I help" mentality.

-10- Financial Management

• Take full ownership of the daily financial closure of the venue
• Lead on POS management; liaise closely with floor & bar to maintain a high standard of POS functionality.
• Utilise POS supplier support & become an expert on Quadranet software
• Ensure all POS is effectively monitored, that data is accurate and effectively managed.
• Consult with department heads to develop pricing recommendations.
• Develop a full understanding of F&B cost control & opportunities for increased profitability.

-11- Inventory Management

• Take responsibility for the Sundries cost centre.
• Ensure costs are maintained, orders are placed and weekly sundries inventory is managed.
• Cost control: Identify areas for cost reduction without compromising quality.
• Develop sundries supplier relationship and actively look for savings.
• Take responsibility for non food & beverage stores.

-12- Standards & upkeep

• Take ownership of the upkeep & cleanliness of all customer facing areas.
• Proactively direct and support your cleaning team.
• Report and liase with the necessary maintenance contractors as needed.
• Ensure the venue adheres to all relevant regulations, licensing requirements, and health+safety standards.

-13- Reports and analytics

• Provide an end of week operational report, and nightly after service reports.
• Share, analyse & action guest feedback.
• Sales performance tracking: monitor sales trends and develop strategies to increase revenue.
• Develop understanding of the local market & competitive set.
• Engage with monitoring and driving effective use of complementary items.

-14- Growth

• Retain a focus on your own professional development.
• Show drive to be a highly effective floor manager, and aspire toward future trainee GM roles.
• Lay the foundation for future growth through reputation and high trust relationships.
• Initiative for growth is expected to come from within & will be fully supported by company management

Job Types: Full-time, Permanent

Pay: BD1, per month

Application Question(s):

• Please share your current employment situation & address anything that is not clearly apparent from your CV.
• Please indicate which parts of the job description shared in the advert that you find particularly interesting and would like to discuss further at interview, and why.
• Please share your CPR number to confirm current visa validity, or if lacking a CPR please comment on your current visa/geographic status. Please note all final interviews will take place in Bahrain.
• Please share a Whatsapp number to enable us to contact you for interview
• This vacancy requires experience managing floors in night life environments - please outline your qualifying expertise for this role.