Guest Services Officer

OVERVIEW:

• Location: Bahrain International Airport / London Gatwick Airport / Lahore Allama Iqbal International Airport
• Department: Station Manager
• Entity: AirAsia X
• Status (Full time/part time/contract): Full Time

YOUR ROLE AS A :

AirAsia X is seeking a dynamic and service-oriented Guest Services Officer to be part of the best airline team in the sky

This position reports to the Station Manager. The Guest Services Officer shall maintain the highest level of safety, security, and service standards for all ground operations.

YOUR RESPONSIBILITIES

This position reports to the Station Manager. The Guest Service Officer shall also maintain the highest level of safety, security, and service standards for ground operations.

YOUR DUTIES

To ensure the smooth daily operations by Guest Services at Check-in Counter, Gate Management, and Arrival Hall, including preparation of daily operations reports.

To ensure that staff are properly planned before the start of operations by:

• Updating staff on any information
• Conducting briefing and de-briefing
• Assigning staff to their designated areas
• Ensuring all required tools are sufficient and in order
• To ensure the check-in counter opens 4 hours before departure time.
• To ensure all systems are running prior to counter opening (i.e. conveyor, BHS, tubs, and FIDS).
• To monitor staff movement and discipline and report to superior for further action when required.
• To react promptly to any delay and inform the Supervisor on duty to take necessary action.
• To ensure all SOPs are implemented in accordance with GOM.
• To comply with Airline Standards, Safety Performance, applicable laws, and procedures in all locations where operations are conducted.

YOUR TRAITS

• Possess personal traits of being friendly, mature, humble, honest, and meticulous.
• A self-starter and able to perform under pressure in a challenging environment.
• Proficient in oral and written English and Bahasa Malaysia, or local language where staff is located.
• Ability to maintain high confidentiality, tactful and discreet when dealing with people.
• Possess good interpersonal and communication skills.
• Able to work on shifts.

WHERE YOU'LL GO:

Dispatcher to captain, ramp agent to data analyst, brand executive to CEO – these are some Dare To Dream stories of our Allstars.

WHAT YOU'LL ENJOY :

Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.

Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.

Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.

Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.

A unique Allstar culture like no other

OUR HIRING PROCESS :

Application received

Candidate screeningInterview(s) and assessment(s)

Background check and/or other assessments

Offer and negotiation

GET TO KNOW US :

Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You'll know us as the 'Now Everyone Can Fly' airline (if you don't, we're definitely older than you).

Today, we're more than just an airline. We're Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.

Above all, we're Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we're excited to have you onboard.

Search Firm RepresentativesWe do not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any of our employees without a valid written search agreement in place will be deemed as our sole property. No fee will be paid when a candidate is hired by us as a result of an agency referral when there is no pre-existing agreement in place.