Middle East End User Hardware Service Lead

More About the Role:
Join Our Mission to Support the U.S. Navy's PC Refresh Initiative and Enhance Warfighter Capabilities with Advanced IT Solutions

Leidos is seeking a highly motivated and skilled End User Hardware Service Lead to join our team and support the OCONUS Navy Enterprise Network (ONE-Net) efforts under the Service Management, Integration, and Transport (SMIT) contract. This exciting opportunity is in Manama, Bahrain, where you will contribute to the End User Hardware as a Service (EUHWaaS) task order in the Middle East.

At Leidos, we are deeply committed to supporting the U.S. Navy and its mission of providing superior technology to ensure the effectiveness of our nation's defense efforts.

By joining us, you will have the unique opportunity to be part of a team that provides Information Technology support to the U.S. Navy, making an impactful difference in the way it operates globally. You will contribute to the modernization of technology systems that support critical Navy operations, ensuring that warfighters have access to the most reliable, secure, and efficient IT infrastructure possible.  Your efforts will directly contribute to the Navy's overall mission, ensuring readiness, bolstering security, and optimizing operational success.

If you're looking for a chance to make a tangible difference in the defense of our nation, while advancing your career in the dynamic and rapidly evolving field of IT modernization, this is the opportunity for you.

What You'll Get to Do:

•Lead and manage the deployment of new hardware as a service device (desktops, laptops, peripherals) as part of the EUHWaaS task order. This includes system imaging, software installation, configuration, and data migration. 

•Configure systems per baseline image specifications, ensuring all new devices are set up with the required applications, operating systems, and security setting in accordance with Government policies. 

•Track and manage hardware inventory throughout the refresh lifecycle, ensuring proper documentation of asset details, serial numbers, and disposition of old equipment.  

•Maintain detailed records of the refresh process, including system configurations, user data migration, and inventory tracking. Ensure that all processes are compliant with established processes and standards. 

•Provide technical support and troubleshooting for hardware and software issues during the refresh process. Resolve issues promptly to minimize downtime for end users. 

•Provide training to junior IT Specialists on the new systems and any new software, including changes in workflows or interface elements. Offer support for troubleshooting and user inquiries. 

•Communicate with on-site end-user POCs for deployments to schedule and execute system replacements with minimal operation disruptions.  

•Assist with the overall management and coordination of the EUHWaaS task, ensuring timelines and milestones are met. Report progress, challenges, and completed tasks to the project lead.  

•Perform testing of systems pre/post-deployments to ensure they meet operational and security standards. 

•Ensure refresh activities are completed within the timeframe required by Service Level Requirement (SLR).

You'll Bring These Qualifications:

•Bachelor's degree and 4 years related experience. Additional experience may be substituted for degree.

•Must be a US Citizen and possess an active DoD Secret Clearance.  

•Compliant with DoD 8570 IAT Level II (Security+, CCNA Security, etc.). 

•Minimum of one OEM network or OS certification (CCNA, MDAA, MEAA, etc.). 

•Proficient with Windows operating systems, including installation, configuration, and troubleshooting. 

•Strong knowledge of hardware, including desktops, laptops, and peripheral devices. 

•Experience with imaging and deployment tools (e.g., SCCM or similar). 

•Experience with data migration and backup procedures. 

•Ability to troubleshoot and resolve routine and more complex technical issues efficiently and effectively in a fast-paced environment. 

•Knowledge of network configurations and security protocols. 

•Strong analytical skills with the ability to interpret complex data and translate it into actionable items or tasks.

These Qualifications Would be Nice to Have:

•ITIL Foundations v3 or v4 certification. 

•Excellent communication skills, both verbal and written, with the ability to present findings to senior management. 

•Strong Information Technology management and organizational skills. 

•Ability to work independently and in a collaborative, team-oriented environment. 

•Knowledge of Department of Defense (DoD) / Department of Navy (DoN) operating environments. 

•Strategic thinker with a results-oriented mindset. 

•High attention to detail and accuracy. 

•Strong problem-solving skills and a proactive approach to challenges. 

•Ability to manage multiple priorities in a fast-paced environment. 

•Demonstrated leadership and team development capabilities.

NGEN

We're not looking for perfectly polished resumes or perfect fits. We're looking for people who break limits, ask hard questions, and don't wait to be told what's next. At Leidos, we're not following the roadmap — we're redrawing it. 

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.