Information Technology Service Desk- Arabic speaking

2 weeks ago

Manama, Manama, Bahrain Unity Infotech Full time 8,000 - 12,000 per year

The role holder is responsible to be first line of support to all users on their day-to-day use of PCs along with the applications, printers and other equipments.

Core Responsibilities

  • Provides the 1st line of support for end-users by answering their calls or accessing their machines remotely over the management console.
  • Receive and resolve end-user complains as IT support specialists using ITSM
  • Document all call information according to standard operating procedures in system by logging tickets details and verifying the information.
  • Report in IT Service desk system for any issue that could significantly impact the business.
  • Prioritize, manage validate and ensure all issues are properly logged.
  • Assist staff with technology-related issues
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve issues which assigned through ITSM.
  • Ensures the quality of service delivered to end-users is maintained to an acceptable level.
  • Document all call information according to standard operating procedures in system by logging tickets details and verifying the information.
  • Performs device/software deployment/movement tasks on call and during public holidays and weekends as necessary.
  • Adhere to and implement departmental policies, systems, and procedures and ensure quality and cost-effective service.
  • Maintain inventory of IT assets and ensure proper documentation
  • Ensure compliance with IT security policies and data protection standards
  • Escalate unresolved issues to head of IT Service Desk and Delivery

Qualification:

Diploma in IT related major or any related subject or equivalent is required.

Minimum 3 years of practical experience in a bank or same or similar function.

Adequate knowledge of PCs, servers' hardware, network, Windows/UNIX, MS Office products is preferred.

  • Information Technology Support Engineer

    5 days ago

    Manama, Manama, Bahrain Veuz Concepts Full time 8,000 - 12,000 per year

    Company DescriptionVeuz Concepts is a leading IT solutions provider specializing in innovative web and mobile development. Founded in 2008, our team of passionate designers and developers delivers cutting-edge technologies to enhance client outreach and efficiency. In a rapidly evolving tech landscape, we ensure our clients maintain a competitive edge by...

  • Help Desk Specialist

    24 hours ago

    Manama, Manama, Bahrain Script for Information Technology CO WLL Full time 10,000 - 12,000 per year

    About the Role:We are seeking a highly skilled Help Desk Specialist to join our IT team. The ideal candidate will be responsible for managing and supporting the company's IT infrastructure, including desktops, servers, and computer peripherals. This role requires strong technical expertise, problem-solving skills, and the ability to ensure uninterrupted...

  • Marketing Consultant

    1 week ago

    Manama, Manama, Bahrain Spark Information Technology Full time 3,500 - 6,000 per year

    Company DescriptionSpark Information Technology is a leading provider of innovative and reliable IT solutions and services. We specialize in delivering cutting-edge technology products, exceptional IT support, and expert consultancy services to businesses of all sizes, across various industries. Our customer-centric approach helps organizations optimize...

  • Front Desk Receptionist

    5 days ago

    Manama, Manama, Bahrain Amana Healthcare Bahrain Full time 9,000 - 12,000 per year

    Job OverviewThe Receptionist is the first point of contact for patients, families, visitors, and staff at the healthcare facility. The role requires providing a welcoming, professional, and supportive environment by managing front desk operations, handling inquiries, coordinating appointments, and ensuring smooth communication between departments. The...

  • Information Technology Manager

    24 hours ago

    Manama, Manama, Bahrain Junaid Perfumes Full time 60,000 - 120,000 per year

    Main Responsibilities1. IT Infrastructure & Systems AdministrationOversee the design, setup, and maintenance of the company's IT infrastructure including servers, networks, desktops, laptops, and peripheral devices.Ensure smooth operation and uptime of all network and internet connectivity across branches, warehouses, and retail stores.Manage installation,...

  • Information Technology Network Administrator

    5 days ago

    Manama, Manama, Bahrain 0.2.1 Labs Full time 70,000 - 120,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Information Technology Network Administrator, located in Manama. The Network Administrator will be responsible for managing and maintaining network infrastructure, ensuring network security, and troubleshooting network issues. Daily tasks include...

  • IT Administration and Support Services

    1 week ago

    Manama, Manama, Bahrain Script for Information Technology CO WLL Full time 15,000 - 30,000 per year

    Required QualificationsEducation: Bachelor's degree in computer applications, Information Technology, or a related IT bachelor's degree.Certifications: Microsoft and AWS certificationsThe candidate must hold, at a minimum, the following certifications: AWS Certified Solutions Architect and Microsoft Certified: Azure Administrator Associate.Experience:...

  • Front Desk Agent

    1 week ago

    Manama, Manama, Bahrain Downtown Rotana Full time 400 - 1,200 per year

    Job DescriptionWe are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such...

  • Front Desk Agent

    1 week ago

    Manama, Manama, Bahrain Onyx Rotana Full time 70,000 - 120,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Front Desk Agent at Onyx Rotana, located in Manama. The Front Desk Agent will handle various receptionist duties, including greeting and welcoming guests, managing reservations, and providing excellent customer service. They will be responsible for...

  • IT Help Desk Specialist

    2 weeks ago

    Manama, Manama, Bahrain Tech Bay IT Solutions Full time 8,000 - 12,000 per year

    Company DescriptionTech Bay IT Solutions is your trusted partner for comprehensive IT services, delivering tailored solutions to meet the evolving needs of your business. Our skilled team and innovative mindset ensure seamless IT operations, advanced security, and optimized efficiency—allowing you to focus on achieving your core objectives. We specialize...