Information Technology Service Desk- Arabic speaking

7 days ago

Manama, Manama, Bahrain Unity Infotech Full time 8,000 - 12,000 per year

The role holder is responsible to be first line of support to all users on their day-to-day use of PCs along with the applications, printers and other equipments.

Core Responsibilities

  • Provides the 1st line of support for end-users by answering their calls or accessing their machines remotely over the management console.
  • Receive and resolve end-user complains as IT support specialists using ITSM
  • Document all call information according to standard operating procedures in system by logging tickets details and verifying the information.
  • Report in IT Service desk system for any issue that could significantly impact the business.
  • Prioritize, manage validate and ensure all issues are properly logged.
  • Assist staff with technology-related issues
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve issues which assigned through ITSM.
  • Ensures the quality of service delivered to end-users is maintained to an acceptable level.
  • Document all call information according to standard operating procedures in system by logging tickets details and verifying the information.
  • Performs device/software deployment/movement tasks on call and during public holidays and weekends as necessary.
  • Adhere to and implement departmental policies, systems, and procedures and ensure quality and cost-effective service.
  • Maintain inventory of IT assets and ensure proper documentation
  • Ensure compliance with IT security policies and data protection standards
  • Escalate unresolved issues to head of IT Service Desk and Delivery

Qualification:

Diploma in IT related major or any related subject or equivalent is required.

Minimum 3 years of practical experience in a bank or same or similar function.

Adequate knowledge of PCs, servers' hardware, network, Windows/UNIX, MS Office products is preferred.

  • Information Technology Specialist

    7 days ago

    Manama, Manama, Bahrain Multi Agencies General Trading Full time 40,000 - 80,000 per year

    Company DescriptionFounded in 1992, Multi Agencies General Trading (MULTI AGT) is one of Bahrain's leading trading companies, specializing in the import and distribution of high-quality nuts, seeds, dry fruits, vegetables, confectioneries, pickles, pulses, and non-food items. The company sources its products from global markets such as the USA, Turkey,...

  • Personnel Assistant

    5 days ago

    Manama, Manama, Bahrain Spark Information Technology Full time $120,000 - $180,000 per year

    Salary: 150BD subject for change after 3MonthsCompany DescriptionSpark Information Technology is a leading provider of innovative IT solutions and services, offering cutting-edge technology products, expert consultancy, and reliable support. The company serves organizations across various industries with a focus on optimizing IT infrastructure, streamlining...

  • Executive Secretary

    5 days ago

    Manama, Manama, Bahrain Spark Information Technology Full time 10,000 - 20,000 per year

    Salary: 150BD Subject for change after 3 MonthsCompany DescriptionSpark Information Technology is a leading provider of innovative and reliable IT solutions and services, delivering cutting-edge technology products, expert consultancy, and exceptional IT support. Serving businesses of all sizes across various industries, Spark IT helps organizations optimize...

  • Front Desk Supervisor

    7 days ago

    Manama, Manama, Bahrain Crowne Plaza Bahrain Full time 20,000 - 25,000 per year

    Company DescriptionCrowne Plaza Manama, Bahrain, home to the famous Gulf Air Formula One Bahrain Grand Prix, is located in the heart of the Diplomatic area, close to the business and banking district. Just a 15-minute ride from the Bahrain International Airport, Crowne Plaza Bahrain offers classic, elegant rooms as well as smart, contemporary accommodations....

  • Information Technology Instructor

    5 days ago

    Manama, Manama, Bahrain TrainingPlus Institute Full time 30,000 - 60,000 per year

    Company DescriptionTraining Plus Institute (TPI) is a training and development institute located in Manama, Bahrain. Founded in 1996. TPI has established a strong reputation for delivering high-quality training in IT and management skills to help thousands of learners achieve their career goals.Position:IT TrainerType:[Part-Time]Experience Required:Minimum 3...

  • Information Technology Project Coordinator

    3 days ago

    Manama, Manama, Bahrain EXCEED IT Services Full time $40,000 - $80,000 per year

    Role Overview:The job holder will coordinate with the project managers and submit reports to the CTO, develop presentations, manage CTO daily tasks, documentation.PMP or CAPM certificate is a great plus.Arabic Language is mandatory3+ years of experience is ideal.

  • Full Stack JavaScript Developer

    5 days ago

    Manama, Manama, Bahrain Script for Information Technology CO WLL Full time 120,000 - 180,000 per year

    OverviewWe are seeking experienced Full Stack JavaScript Developers with strong technical expertise across both front-end and back-end technologies.The ideal candidates will be Arabic speakers (fluency required) and Bahraini nationals (preferred), with 3–6 years of professional experience in full stack JavaScript development.Developers will play a key role...

  • Information Systems

    7 days ago

    Manama, Manama, Bahrain Canonical - Jobs Full time 100,000 - 200,000 per year

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...

  • Technology Strategy

    5 days ago

    Manama, Manama, Bahrain Robert Walters Full time

    Are you a strategic technology leader ready to shape the future of IT within a fast-evolving enterprise? We are seeking aHead of IT Strategy & Governance Transformationto drive technology vision, performance excellence, and operational governance across the organization.In thissenior leadership role, you will work alongside theChief Information & Digital...

  • Front Desk Executive

    7 days ago

    Manama, Manama, Bahrain Orta Anadolu Full time 12,000 - 30,000 per year

    We believe in providing a welcoming and professional environment for both our team, our residents and guests.We are seeking a polished and service-oriented Front Desk Executive to be the first point of contact for our residents and guests. If you have exceptional hospitality skills and a passion for delivering 5-star service, we'd love to meet...