IT Operation Engineer

5 days ago

Manama, Manama, Bahrain SGB Full time 9,000 - 12,000 per year

Job description:

We are seeking an IT Operations Engineer with a diverse skill set encompassing basic IT helpdesk support, knowledge of business continuity practices and a basic understanding of cybersecurity principles.

Responsibilities:

  • Manage and keep a record of devices, accounts and software license.

  • Install and configure softwares on end-user devices.

  • Provide technical support to end-users, resolving hardware and software issues.

  • Document troubleshooting steps and solutions for future reference.

  • Prepare user devices, accounts and software licenses according to HR's notice.

  • Support in developing & improving operational procedures in managing IT assets and resources, including user devices, accounts and software licenses.

  • Assist on IT-related audits and assessments where required.

  • Implement cybersecurity measures to protect systems and data from unauthorized access, data breaches, and cyber attacks.

  • Develop and enforce security policies, procedures, and best practices.

Qualifications required:

  • A diploma or bachelor's degree in computer science, engineering, information systems, or its equivalent.

  • Strong technical knowhow on Macbooks, TCP/IP, Linux OS, firewalls, good exposure to enterprise security software and solutions.

  • Excellent communication, problem solving, and critical thinking skills, great sense of responsibility.

  • Capable of self learning and acquiring new knowledge and skills to be relevant and stay relevant in the files.

Preferred qualifications:

  • Prior experience in IT helpdesk support roles.

  • Experience managing Macbooks, MDM, and enterprise softwares.

  • Experience in providing IT support.

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