
IT Help Desk Specialist
5 days ago
About the Role
Provide technical support and ensure smooth IT operations across desktops, servers, networks, and peripherals.
Key Responsibilities
- L1/L2 support (desktops, laptops, printers, peripherals)
- Administer Windows Servers, Active Directory, Exchange
- Manage Microsoft 365 accounts/services
- Perform updates, patching, and backups
- Configure/support routers, switches, basic network services
- Troubleshoot & maintain CCTV, access control, NVR/IP cameras
- Monitor performance/logs and act proactively
- Maintain endpoint protection/AV and general IT security
- Coordinate with vendors (procurement, warranty, repairs)
- Document issues, resolutions, and service records
Qualifications & Skills
- Bachelors in CS/CE or related field
- 2–4 years in IT support/helpdesk
- Hands-on with AD, Exchange, M365, Windows Servers
- Basic networking (routers, switches, DHCP, DNS)
- Experience with CCTV/access control is a plus
- Familiar with endpoint security and patching
- Strong troubleshooting & communication
- Certifications (Azure Admin, CompTIA, CCNA) are a plus
How to Apply
Send CV + certificates to
with subject:
IT Help Desk Specialist
.
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