Housekeeping Attendant

Scope and General Purpose of Job:

Housekeeping Attendant will be responsible to maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner. Also executing daily housekeeping operations and maintaining the housekeeping operating standards. You are also responsible for delivering an excellent guest satisfaction and experience. The Job incumbent works in line with the hotels guidelines and business plan, and Wyndham Corporate policies and procedures, and according to local requirements and regulations.

KEY RESPONSIBILITIES

Operational:

• Cleaning of guest rooms, corridors and heart of the house area of the floor.
• Checks the occupied and departure rooms, giving special attention to guest needs.
• To organize immediately the guest needs under intimation to HK Leader.
• Manage guest requests, including VIP amenities and communicating them to the relevant team members
• Aware of all room categories and amenities.
• Achieve positive outcomes from guest queries in a timely and efficient manner
• Carry out lost and found procedures.
• Report maintenance issues to Maintenance/Engineering Department.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Assist other departments wherever necessary and maintain good working relationships

LAWS, REGULATIONS & POLICIES

• Ensure compliance with business operations laws
• Ensure compliance with hospitality operations laws
• Ensure compliance to all applicable laws, and corporate standards and guidelines

ASSOCIATE RELATIONS

• Fosters and develops effective associate relations throughout the hotel

HEALTH & SAFETY

• Ensures that all potential and real hazards are reduced immediately
• Fully understands the hotel's fire, emergency and bomb procedures
• Ensures that emergency procedures are practiced to provide for the security and safety of guests and associates
• Anticipates possible and probable hazards and conditions and corrects them or take action to prevent them from happening
• Ensures that the highest standards of personal hygiene, dress, uniforms and appearance

MISCELLANEOUS

• Attends meetings and trainings required by the Department Head or Hotel Management.
• Attends training as required.
• Continuously seeks to endeavor and improve the hotel's efficient operation and knowledge of own job function.
• Ensures all requests are dealt with in a timely and accurate manner.
• Attends any property meetings that are relevant to the position.
• Is knowledgeable about corporate loyalty / Incentive Programmes.
• Ensures guest satisfaction by attending to their requests and inquiries courteously and efficiently.
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests and the hotel's stakeholders.
• Maintains own working area, materials and company property clean, tidy and in good shape.
• Embraces the core values of Wyndham Hotels and is seen as a brand ambassador of WHG
• Is well updated on, and possesses solid knowledge of the following:

§ Hotel fire, bomb and emergency procedures

§ Hotel health and safety policies and procedures

§ Wyndham Hotels standards of operation and departmental procedures

§ Current licensing relating to own responsibility, and to the hotel

§ Accepted methods of payment by the hotel

§ Corporate clients generating high business volume

SKILLS & COMPETENCIES

• Ability to work on own initiative
• Ability to work under pressure and resolve problems
• Excellent attention to details
• Committed to providing exceptional customer servicer.
• Ability to motivate a team
• Physically fit – the role requires medium to heavy lifting and some step ladder/ ladder worl
• Good organizational skills
• Excellent written and spoken English

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company's Count on Me service culture to be responsive, respectful and deliver a great experience to our customers, guests, partners and communities as well as to each other.

EXPERIENCE, CERTIFICATE & EDUCATION

• First aid, health & safety, manual handling certificates
• Minimum of 1 year as a Housekeeping Attendant.

Microsoft Office

Teamwork

Housekeeping

Integrity, Honesty, Trust

Staff accommodation