Waiter/Waitress

• Performs all duties in accordance with the Business Unit's Standard Operating Policies and Procedures.
• Assists the Supervisor, RM and ARM in maintaining the SBU's standards of cleanliness or problems in the surroundings, (eg floor cleanliness, messy tables/service stations.

· Assists the Supervisors and Managers in efficiently managing the SBU in accordance with the Business Unit's Standard Operating Policies and Procedures with the objective of achieving maximum guest satisfaction.

· Ensures that guests receive prompt, friendly and personalized service.

· Ensures guests are greeted and served with a professional, positive and enthusiastic attitude.

· Cater to the needs of our guests by suggested selling of the SBU's food and beverage items.

· Ensures full knowledge of the SBU's Daily Specials and promotes their sale.

· Ensures timely service and checks on guests throughout their meal to ensure everything is satisfactory.

· Takes orders correctly and enters into the Company POS software for completion of the order.

· Ensures drinks are served in the correct order, in line with the correct standards of presentation, hygiene and temperature.

· Ensures all food items ordered are served in the correct order.

· Sets tables in line with the SBU's Standard Operating Policies and as required by the guests' orders.

· Ensures kitchen delivers orders correctly, serve guests, efficiently and politely.

· Ensures timely clearing of all used cutlery, plates and glassware as needed.

· When guests signal for the cheque, ensure prompt and efficient payment – giving change as necessary.

· Ensures guest receives printed receipt.

· Ensures any tips are placed in the SBU's Tip Box.

· Keeps bar and cake display cabinet and all surrounding areas clean and tidy in line with the SBU's Standard Operating Procedures.

· Ensure all equipment used I the work station is kept clean and tidy.

· Ensures all SBU cutlery, crockery and glassware is clean and in good condition prior to placing on tables.

· Ensures all tables under his responsibility are prepared prior to opening as per the SBU's Standard Operating Policies and Procedures.

· Ensures bussing tables, stations are kept clean and tidy – cleaning and sweeping as needed.

· Keep bar and products' display cabinet and surrounding areas, clean and free of debris.

· Clean and maintain all equipment used in the work station.

· Report any equipment problems to the SBU's Supervisor in order that remedial action is taken to repair/change the equipment to ensure smooth operations.

· Listens to our customers, it's the first step to providing a great experience and we love how passionate our customers are about our brand.

· Provides a great experience for our guests by providing exemplary guest service .

· Advises our customers in a confident and competent manner.

· Possesses excellent product knowledge in order to answer our guests' enquiries and to resolve any issues.

· Maintains a high standard of personal grooming and demeanor (body language, facial expressions).

· Ensures complete understanding of the operations and Brand philosophy for Café Lilou and other Company SBUs, and conveys same to guests.

· Notifies Managers of any special guests' requests.

· Full awareness of the Company's Fire Safety Procedures and Health and Safety regulations.

· Ability to switch roles quickly, by serving guests respectfully, swiftly and effectively and moving to complete other tasks.

· Follows the SBU's Lost and Found Procedures.

· Notifies Supervisor/Managers of any guest complaints. Ensure all issues resolved quickly and to the guests' satisfaction.

Any other tasks as assigned by the SBU's Manager.

Job Type: Full-time

Education:

• High school or equivalent (Preferred)