
Spa Therapist
7 days ago
Job Overview:
The spa therapist is accountable for ensuring that all guests receive requested treatments and service in accordance with the spa's standards of excellence
Key Responsibilities:
Provide a level of service that exceeds all guest expectations by completing all treatments in a consistently thorough manner, in the time allocated and by treating all clients with individual attention
Respond to all client requests in a courteous manner
Spa Therapist must complete client's consultation before each treatment.
Ensure treatment rooms are kept clean and tidy according to spa checklist and health and safety standards.
Monitor the status of all equipment and notify the supervisor if there are any maintenance or repair need. Promptly record equipment issues in the logbook. i.e. fixtures are missing, etc.
Restock professional products in designated treatment room to ensure that the rooms are fully stocked
Ensure effective liaison between therapists, receptionists and spa attendants
Act in accordance with policies and procedures
Provide first class facial, body treatments and massage
Promote the sales of products within the spa and meet specified targets
Co-operate with spa reception to ensure guests receive excellent treatment and service
Clean and prepare treatment beds and rooms before and after each client and always ensure cleanliness and hygiene of the treatment rooms
Participate in ongoing training within or outside the spa
Respect instructions given by the management concerning usage of products and amenities
Keep up to date with all current activities and promotions within the spa
Help in ongoing promotions and assist in services, product sales
Ensure the spa's standards of service and facilities are always met
Carry out other tasks assigned by your supervisors.
Key Competencies
Actively seeking verbal feedback from customers on a regular basis.
Agreeing and implementing actions to make improvements to customer service.
Positively dealing with and learning from customer complaints and comments.
Making sure all customer requests and queries are responded to promptly and effectively.
Having detailed knowledge of department Standards and operating procedures.
Develops positive working relationships at all levels.
Key Qualities & Skills Required:
Grade 2 certificate in Beauty or Body treatment
Must have knowledge in Tui Na, Swedish, Aromatherapy massage,
Facial and Hamman
Experience in beauty treatments such as eyebrow shaping, waxing, and makeup
advantage if specializing in facial & Hamman
Secondary education or equivalent Cideso or Itec beauty certificate
Min. 2 years working experience as a Beauty or Body therapist
Job Types: Full-time, Permanent
Pay: Up to BD per month
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