Spa Manager

1 week ago

Manama, Manama, Bahrain THE PALAVRA RESORT W.L.L Full time 9,000 - 12,000 per year

Operational Management

  • Oversee day-to-day operations of the spa to ensure efficiency and service excellence.
  • Develop and implement spa policies, procedures, and service standards.
  • Ensure compliance with health, safety, and hygiene regulations.
  • Monitor inventory and manage procurement of spa products and supplies.

Staff Management

  • Recruit, train, and supervise spa staff including therapists, receptionists, and attendants.
  • Prepare staff schedules and manage work allocation to ensure smooth operation.
  • Conduct regular performance evaluations and provide coaching for improvement.

Customer Service

  • Ensure exceptional guest service and handle complaints promptly and professionally.
  • Maintain high levels of guest satisfaction by monitoring feedback and implementing improvements.
  • Create a welcoming and relaxing environment for all guests.

Financial & Revenue Management

  • Prepare and manage the spa budget, ensuring cost control and profitability.
  • Develop and implement marketing strategies and promotional packages to increase revenue.
  • Track and analyze sales performance and report to management.

Training & Development

  • Organize regular training sessions for staff on product knowledge, service techniques, and customer care.
  • Stay updated on industry trends and introduce new treatments/services to attract clients.

Job Type: Full-time

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