Retail Store Manager

6 hours ago

Manama, Manama, Bahrain Junaid Perfumes Full time 30,000 - 60,000 per year

Main Responsibilities

1-Profit & Loss Responsibility

  • Responsible for overall shop performance including Sales, Stock, and Staff (SSS).
  • Manage rentals/lease discounts in coordination with Head Office, Country Manager, and mall management.
  • Ensure shop timing aligns with mall regulations.

2-Sales & Team Leadership

  • Lead, motivate, and manage the sales team to achieve monthly sales targets.
  • Conduct staff training on product knowledge, customer service, and operational procedures.
  • Supervise staff attendance, schedule shifts, and manage fair staff rotation.
  • Conduct performance evaluations and provide constructive feedback.
  • Ensure inter-store or temporary staff transfers are executed properly with coordination with ASM/CM and HR.

3-Customer Service

  • Ensure exceptional customer care and assistance according to the Shops Operations Manual.
  • Handle and resolve customer complaints promptly.
  • Provide product consultations and brief customers on newly launched products.
  • Foster a welcoming and professional shopping environment.

4-Inventory & Stock Management

  • Maintain reasonable stock levels, office supplies, and implement
    FIFO (First In First Out)
    system.
  • Monitor stock receipts, transfers, tester/damage issuance, and ensure proper sale entries in the system.
  • Conduct regular audits and coordinate with ASM/CM for inventory adjustments.
  • Monitor slow-moving products and implement strategies to sell them efficiently.
  • Ensure proper sampling of fragrance strips as per company guidelines.

5-Visual Merchandising

  • Ensure shop displays and décor comply with company standards.
  • Maintain cleanliness, organization, and uniformity of the store environment.
  • Create visually appealing product displays to attract customers.

6-Administrative & Operational Duties

  • Prepare reports on sales, inventory, and staff performance.
  • Handle cash management including daily sales reconciliation, petty cash, and deposits.
  • Ensure compliance with internal audit protocols and participate in monthly audits.
  • Conduct stock handover/clearance for staff resignations, transfers, or vacations.
  • Implement company policies, operational procedures, and manuals without deviation.
  • Coordinate marketing initiatives and sales promotions in-store.

7-Compliance & Security

  • Ensure CCTV and security systems are operational at all times.
  • Monitor and report anomalies with fixed assets, stock, or operational processes.
  • Ensure all communications from HQ are strictly followed.

Qualifications & Experience

  • Bachelor's Degree in Retail Management, Marketing, or related field.
  • 3–5 years of experience in retail, perfumes, or cosmetics industry.
  • Strong leadership and team management skills.
  • Proven track record of achieving sales targets.
  • Knowledge of inventory, stock control, and merchandising principles.
  • Strong customer service and interpersonal skills.
  • Proficiency in POS systems and MS Office.

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