Operations Associate

As an Operations Associate, you will play a crucial role in ensuring the smooth operation of different key activities. You will collaborate with cross-functional teams, including finance, trading, and product development, to execute essential operational tasks. This position requires meticulous attention to detail, excellent problem-solving skills, and a deep understanding of the crypto asset landscape. If you thrive in a fast-paced environment and are passionate about the future of digital currencies, we invite you to join our team.

Our client is a licensed crypto-assets trading platform regulated by the Central Bank of Bahrain and Dubai's Virtual Asset Regulatory Authority.

Responsibilities

●      Analyze Different streams of trading data, transaction data, user behavior to improve processes and eliminate inefficiencies.

●      Conduct liquidity planning to efficiently manage funds in bank accounts and liquidity providers.

●      Manage credit lines and settlement processes to facilitate seamless transactions.

●      Export reports from liquidity providers, analyzing and documenting relevant data.

●      Investigate and resolve unmatched transactions, ensuring accuracy in financial records.

●      Execute over-the-counter (OTC) trades and manage associated processes.

●      Monitor payment service provider transactions, addressing inquiries and chargebacks.

●      Address issues and user inquiries, providing exceptional customer support to the client relations team.

●      Monitor card processor performance, identifying and addressing any operational issues.

●      Assist in preparing due diligence for listing new assets in collaboration with the Product Team.

●      Communicate with vendors for product evaluation, onboarding requirements, and commercials.

●      Collaborate with liquidity providers to communicate bugs, issues, and inquiries, ensuring timely resolutions.

●      Research solutions and products related to ongoing development initiatives, providing operational insights.

Qualifications

●      Bachelor's degree in Finance, Business Administration, or a related field (or equivalent experience).

● years of experience in financial operations within the crypto asset industry or related financial sector/trading firms.

●      Excellent problem-solving and analytical skills with keen attention to detail.

●      Solid understanding of cryptocurrency markets, exchanges, and trading platforms is a plus.

●      Proficient in using data analysis tools and generating dashboards/reports.

●      Strong communication skills with the ability to collaborate effectively across teams.

●      Experience in executing over-the-counter (OTC) trades is a plus.

●      Ability to work in a fast-paced environment with tight deadlines and shifting priorities.

●      Self-motivated with the ability to work both independently and in a team.

●      Comfortable
with working on a shift basis.

Skills:

●      Strong analytical abilities: Capable of analyzing trading data, transaction data, and user behavior to identify inefficiencies and improve processes.

●      Financial acumen: Understanding of liquidity planning, credit lines, settlement processes, and financial records management.

●      Problem-solving skills: Ability to investigate and resolve unmatched transactions, address operational issues, and provide exceptional customer support.

●      Cryptocurrency knowledge: Familiarity with cryptocurrency markets, exchanges, trading platforms, and related financial operations.

●      Data analysis proficiency: Skilled in using data analysis tools to generate reports and dashboards for decision-making.

●      Communication skills: Effective communication with cross-functional teams, vendors, and liquidity providers.

●      Adaptability: Ability to work in a fast-paced environment with shifting priorities and tight deadlines.

●      Collaboration: Capacity to collaborate effectively across teams and with external partners to achieve operational goals.