Client Service Officer

2 days ago

Manama, Manama, Bahrain Virtu Thinko Full time 300,000 - 1,200,000 per year

Objectives

The Client Service team will provide information and answers to customers in response to inquiries about all banking products and services (including electronic banking products), as well as assist clients with all specific needs. The team will receive, review, process, and complete all client requests, queries, and complaints. The client service team manages the workflow of all operational client contacts; comprehensive management for inward and outward communication, including any bottlenecks.

Acting as a single entry point to clients where the team focuses on queries and the ability to on on-spot replies, managing process requests with speed and efficiency.

The client services team aims to simplify workflow processes and build service quality for clients.

Direct Responsibilities

  1. Manage internal & external client inquiries

· Ensure all requests and activities of the team are logged in the HOBART tracking tool

· Monitor and ensure resolution of all internal & external client requests, mainly related but not limited to payments and general inquiries.

· Escalate requests on a need basis to required departments in a precise/ neat manner.

· Manages client's daily requests: answering questions/queries/concerns, providing document requirements, statements, status updates, etc

· Reports incidents and participates in the resolution of incidents/complaints.

· Initiate and maintain an excellent client relationship and ensure satisfaction level.

· Understanding the client's business and collaborating on providing beneficial operational solutions to the clients.

  1. Manage client communication flow and knowledge banking related matters

· Contact client on need basis to obtain further information for all types of requests.

· Understand and be proficient on all BANKP Banking products' functions and features

· Inform all impacted parties on any Banking products related issues on a timely and professional manner

· Be part of promotional activities of banking products, as necessary

  1. Participate in client service related projects on behalf of Client Service MEA

  2. Contribute to team KPIs for business sponsors and internal management on a regular basis

  3. Abide by department procedures and global/Regional/local SOP's

  4. Responsible for logging incidents and customers complaints as per standard procedures

5. Competencies, Experiences, and Skills

Education

  • Bachelor's degree

Prior Work Experience

· 1 to 2 Years of experience, preferably in the field of customer service or operations team with a desire for client facing role

Skills

· Comply with the procedures, work independently and work through to completion

· General knowledge of Banking products and services

· Excellent knowledge of payment and operational processes

· Knowledge of MS Office is required to operate swiftly on daily basis

· Strong communication skills to communicate with internal and external clients

· Team player, handling daily work pressure (tight deadlines, Quick TAT)

· Self-motivated to work independently with minimum dependence on others

· Highly developed sense of integrity and commitment to customer satisfaction

  • Be flexible on working hours and working days
  • Fluent in English

Other language(s) –Arabic, French, Hindi

Job Types: Full-time, Temporary, Contract

Contract length: 4 months

Pay: BD BD per month

Location:

  • Manama (Preferred)

  • Client Servicing

    1 week ago

    Manama, Manama, Bahrain BRAINSELL W.L.L. Full time 10,000 - 12,000 per year

    A Client Servicing job in an advertising agency focuses on being the primary contact between the client and the agency, acting as a bridge by managing relationships, understanding client needs, overseeing campaign execution, and ensuring client satisfaction while delivering strategic marketing solutions. Key responsibilities include managing client...

  • Client Service Manager, Trade Operations

    4 days ago

    Manama, Manama, Bahrain Standard Chartered Bank Full time 30,000 - 60,000 per year

    Job ID: 39643Location: Manama, BHArea of interest: OperationsJob type: Regular EmployeeWork style: Office WorkingOpening date: 17 Sept 2025Job SummaryAs Client Service Manager for Trade Operations & Service at Standard Chartered, you will be pivotal in delivering outstanding client service and expert advice to our Corporate Institutional Banking and...

  • Client Service Manager, Trade Operations

    4 days ago

    Manama, Manama, Bahrain Standard Chartered Full time 40,000 - 120,000 per year

    Job SummaryAs Client Service Manager for Trade Operations & Service at Standard Chartered, you will be pivotal in delivering outstanding client service and expert advice to our Corporate Institutional Banking and Commercial Banking clients. Your role encompasses managing transactional inquiries, resolving complaints, and addressing service-related issues...

  • Customer Service Officer

    4 days ago

    Manama, Manama, Bahrain Zurich Insurance Full time 9,000 - 12,000 per year

    Job SummaryZurich Middle East is part of Zurich Insurance Group, one of the world's largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.Reporting to Team Manager – Surrender Servicing, as Customer Service Officer you are expected to develop and deliver...

  • Customer Services

    7 days ago

    Manama, Manama, Bahrain Bank ABC Full time 90,000 - 120,000 per year

    Bank ABC seeks to recruit a Customer Services & Implementation Management Team Leader in the Group Transaction Banking Department based in our Head Office, in Bahrain.The Customer Services & Implementation Management Team Leader will be responsible for leading and creating the client implementation team for Cash Management, Trade Finance, and Supply Chain...

  • Sales Team And Customer Service Specialist

    2 days ago

    Manama, Manama, Bahrain Sitaf Food Full time 30,000 - 60,000 per year

    Company DescriptionSitaf is a leading premium reseller of exceptional foods and ingredients in Saudi Arabia & BAHRAIN established in 1976 in KSA & 2025 in Bahrain. We specialize in sourcing the finest products that inspire creative menus and satisfy the most refined tastes. Committed to quality and innovation, we strive to meet clients' needs with...

  • Office Helper

    4 days ago

    Manama, Manama, Bahrain Khalaifat Co. W.L.L Full time 6,000 - 12,000 per year

    Job description:A leading kitchen and furniture company is currently looking for a dedicated Office Helper to maintain the cleanliness and presentation of our office, showroom, assist staff and guests as needed.Key Responsibilities:Keep the showroom, office areas, clean and tidy.Clean glass surfaces, display items.Prepare and serve coffee or refreshments for...

  • Office Assistant

    2 days ago

    Manama, Manama, Bahrain VGA Holdings Full time 1,200 - 3,600 per year

    Location: SeefJob SummaryThe Office Assistant will be the first point of contact for the company, providing exceptional customer service and professional administrative support to ensure efficient office operations. This role is crucial for maintaining a positive company image, managing communication flow, and providing essential support in line with company...

  • Head - Cash Management Operations & Service

    2 weeks ago

    Manama, Manama, Bahrain Standard Chartered Bank Full time 90,000 - 120,000 per year

    Job ID: 39099Location: Manama, BHArea of interest: OperationsJob type: Regular EmployeeWork style: Office WorkingOpening date: 9 Sept 2025Key ResponsibilitiesLead the Cash Client Journey Payments teams supporting clients and providing operational capabilities to clients across the network.Drive constant client input into the client journey to elevate the...

  • MS Core

    2 weeks ago

    Manama, Manama, Bahrain Client of 6 Pence Full time

    Responsible to provide Core and Cloud domain expertise to Domain support and Automated Operations.Ericsson EPC Competence & experiencedDaily operation & maintenance of Ericsson Packet Core Network Elements.IPWorks (iDNS, eDNS, ENUM & AAA/Radius)Native SGSN-MMEvSGSNPCC-MM/cMMENative EPG (SGW+PGW)PCC-SMPCGSAPC/PCRFAMF/SMF/PCF (5G SA) would be coming in few...