IT Helpdesk Agent

1 day ago

Manama, Manama, Bahrain VAM Systems Full time
Job Description

VAM Systems is currently looking for  IT Helpdesk Agent for our Bahrain operations with the following skillsets & terms and conditions:

Required experience: 4  years

Skills

  • Helpdesk agent with Helpdesk and customer services experience of more than 4 years of experience in Health care sector
  • 24/7 Support
  • Support more than 9000 Employee
  • Proficient in both written and spoken Arabic & English language
  • Effective communication skills
  • Problem-solving and critical thinking
  • Dealing with difficult customers
  • IT knowledge of computer hardware and software
  • Documentation and Knowledge Base.
  • Creating and maintaining a knowledge base.
  • Generating and maintaining KPI Reports for Helpdesk tickets

Skills & Qualifications

  • ITIL Foundation
  • Health Care system experience
  • Customer Service certificate
  • Communication Skills
  • Reporting skills

Terms and conditions

Joining time frame: days)

The selected candidates shall join VAM Systems - Bahrain and shall be deputed to one of the leading organization in Bahrain.

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