ZAIN1019 - Zain Youth - Call Center

3 weeks ago

Manama, Manama, Bahrain Zain Bahrain Full time

Join to apply for the ZAIN1019 - Zain Youth - Call Center role at Zain Bahrain

About The Role

Job Purpose: To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.

Main Responsibilities & Duties
  • Answer inbound calls to assist customers who have specific inquiries.
  • Build customer's trust in the services and products offered by Zain.
  • Provide personalized customer service of the highest level.
  • Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.
  • Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
  • Ability to work as part of a team- to achieve performance metrics.
  • Assist customers with all issues and escalate them to management appropriately.
  • Update job knowledge by studying new product descriptions; participating in educational opportunities.
  • Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
  • Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
  • Performs any other related duties as assigned or needed.
Core Competencies
  • Understanding Individual Differences of Customers.
  • Good Verbal Communication (Well Spoken-Clear Voice-High Volume Good use of Tone).
  • A sound knowledge of telephone etiquette.
  • Listening Skills (Ask the right questions- Listen carefully and take note of the client's individual need).
  • Language Abilities (English – Arabic) - Urdu is a plus.
  • Computer Skills (Microsoft Office Basic).
  • Effectiveness of customer retention.
  • Effectiveness of issue resolution/decision making/change control and risk management.
Qualifications And Experience
  • University student (2nd year and above).
  • Experience is a plus.
  • Able to full time on shift basis.
About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

  • Resume/CV
Seniority level
  • Internship
Employment type
  • Full-time
Job function
  • Other
Industries
  • Telecommunications

Get notified about new Youth Specialist jobs in Manama, Capital Governorate, Bahrain.


#J-18808-Ljbffr

  • Call Center Agent

    2 weeks ago

    Manama, Manama, Bahrain Air Arabia Full time

    Date: 18 Aug 2025Company: Air Arabia PJSC (G9)Location:Manama, AECountry: AEJob PurposeTo support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries...

  • Generation Z, Collection and Assisted Welcome Call Trainee

    3 weeks ago

    Manama, Manama, Bahrain Zain Bahrain Full time

    ZAIN1478 - Generation Z, Collection and Assisted Welcome Call TraineeOperationDivisionCustomer CareLocationClosing Date25-Feb-2025About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded...

  • Call center agent

    3 weeks ago

    Manama, Manama, Bahrain SWATX Full time

    Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer...

  • Generation Z, Service Operation Center

    3 weeks ago

    Manama, Manama, Bahrain Zain Bahrain Full time

    ZAIN1706 - Generation Z, Service Operation Center (SOC) TraineeDivision: TechnologyLocation: [Insert Location]Closing Date: 01-Aug-2025About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have...

  • Customer Service Coordinator

    3 days ago

    Manama, Manama, Bahrain Swan Insurance Management Agency Ltd (SIMA) Full time 10,000 - 12,000 per year

    Brief Description:Being a Customer Service Coordinator at our Assistance Company, Swan International Assistance is an exciting, challenging and career developing role.To be successful as a Customer Service Coordinator, the candidate must have good interpersonal skills to understand customers' inquiries or complaints and deal effectively with Clients who may...

  • Outdoor Sales

    3 weeks ago

    Manama, Manama, Bahrain Zain Bahrain Full time

    ZAIN1714 - Outdoor Sales - Business to Customer (B2C)OperationDivisionCommercialLocationClosing Date01-Oct-2025About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more...

  • Manager - Facilities

    2 weeks ago

    Manama, Manama, Bahrain Zain Bahrain Full time

    Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: https://zain.com/en/about-us/overviewAbout the RoleThe role of a Manager - Facilities is overseeing and managing the...

  • Customer Service Executive

    3 days ago

    Manama, Manama, Bahrain Batelco by Beyon Full time 6,000 - 12,000 per year

    Job DescriptionProvide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.SkillsAttend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center...

  • Field IT Support Engineer

    3 days ago

    Manama, Manama, Bahrain Sky Systems, Inc. (SkySys) Full time 8,000 - 12,000 per year

    Field IT Support Engineer (Dispatch / On-need basis) - ManamaWorking Model:This is a dispatch support / on-need basis position where once there is a ticket raised at the client site, we will inform you at least 24 hours prior for the next on-site visit to troubleshoot and resolve the ticket. The volume of on-site visits is not very heavy so you can take this...

  • Network Administrator

    3 weeks ago

    Manama, Manama, Bahrain Cambridge International Systems, Inc. Full time

    Network Administrator / Systems AdministratorCambridge International Systems, Inc. has a full-time Field Service Representative opportunity based in Manama, Bahrain. Qualified candidates must possess a current DoD Secret security clearance. Relocation reimbursement, housing allowance, and COLA may be available.ResponsibilitiesProvide technical guidance,...