ZAIN1019 - Zain Youth - Call Center

2 days ago

Manama, Manama, Bahrain Zain Bahrain Full time

Join to apply for the ZAIN1019 - Zain Youth - Call Center role at Zain Bahrain

About The Role

Job Purpose: To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.

Main Responsibilities & Duties
  • Answer inbound calls to assist customers who have specific inquiries.
  • Build customer's trust in the services and products offered by Zain.
  • Provide personalized customer service of the highest level.
  • Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.
  • Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
  • Ability to work as part of a team- to achieve performance metrics.
  • Assist customers with all issues and escalate them to management appropriately.
  • Update job knowledge by studying new product descriptions; participating in educational opportunities.
  • Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
  • Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
  • Performs any other related duties as assigned or needed.
Core Competencies
  • Understanding Individual Differences of Customers.
  • Good Verbal Communication (Well Spoken-Clear Voice-High Volume Good use of Tone).
  • A sound knowledge of telephone etiquette.
  • Listening Skills (Ask the right questions- Listen carefully and take note of the client's individual need).
  • Language Abilities (English – Arabic) - Urdu is a plus.
  • Computer Skills (Microsoft Office Basic).
  • Effectiveness of customer retention.
  • Effectiveness of issue resolution/decision making/change control and risk management.
Qualifications And Experience
  • University student (2nd year and above).
  • Experience is a plus.
  • Able to full time on shift basis.
About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

  • Resume/CV
Seniority level
  • Internship
Employment type
  • Full-time
Job function
  • Other
Industries
  • Telecommunications

Get notified about new Youth Specialist jobs in Manama, Capital Governorate, Bahrain.


#J-18808-Ljbffr

  • Generation Z, Collection and Assisted Welcome Call Trainee

    3 hours ago

    Manama, Manama, Bahrain Zain Bahrain Full time

    ZAIN1478 - Generation Z, Collection and Assisted Welcome Call TraineeOperationDivisionCustomer CareLocationClosing Date25-Feb-2025About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded...

  • Call center agent

    4 weeks ago

    Manama, Manama, Bahrain SWATX Full time

    Call center agentGet AI-powered advice on this job and more exclusive features.Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.Issue Resolution: Identifying and resolving customer...

  • Generation Z, Service Operation Center

    3 hours ago

    Manama, Manama, Bahrain Zain Bahrain Full time

    ZAIN1706 - Generation Z, Service Operation Center (SOC) TraineeDivision: TechnologyLocation: [Insert Location]Closing Date: 01-Aug-2025About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have...

  • ZAIN1017 - Zain Youth - Retail Sales

    3 weeks ago

    Manama, Manama, Bahrain RESO Full time

    About The RoleJob Purpose:To assist customers in terms of selling, collection and customer care in compliance with ZAIN BH sales guidelines, business processes and procedures.Main Duties & ResponsibilitiesBuild customer's trust in the services and products offered by Zain.Provide personalized customer service of the highest level.Ability to work as part of a...

  • Outdoor Sales

    3 hours ago

    Manama, Manama, Bahrain Zain Bahrain Full time

    ZAIN1714 - Outdoor Sales - Business to Customer (B2C)OperationDivisionCommercialLocationClosing Date01-Oct-2025About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more...

  • Information Technology Specialist

    3 weeks ago

    Manama, Manama, Bahrain EXCEED IT Services Full time

    Information Technology Specialist is responsible for providing first level support to end users on IT related support requests. This role must demonstrate superior communication and organizational skills to respond to diverse and sometimes urgent needs. An Information Technology Specialist will work closely with other technical resources and management to...

  • Lead Generation Agent

    4 weeks ago

    Manama, Manama, Bahrain RESO Full time

    Main Purpose Of JobThe role of Lead Generation Agent involves calling potential customers to collect accurate vehicle and insurance information, which will be converted into qualified leads for our motor insurance sales team. Full training will be provided.Duties & ResponsibilitiesMake outbound calls to customers to gather car and insurance...

  • Information Technology Specialist

    3 weeks ago

    Manama, Manama, Bahrain EXCEED IT Services Full time

    Direct message the job poster from EXCEED IT ServicesTalent Acquisition Specialist | Headhunter | 6+ Yrs in IT & Non-Tech Hiring | Gulf & MENA Market Expert | ATS (Higher) | Multilingual | Candidate…Information Technology Specialist is responsible for providing first level support to end users on IT related support requests. This role must demonstrate...

  • Client Partner

    4 weeks ago

    Manama, Manama, Bahrain RESO Full time

    Title: Client Partner - EducationDivision & Department: Education SalesStatus: Full-TimeCompensation: salary plus commissionsAbout the job"We enable greatness in people and organizations everywhere. "FranklinCovey is the workplace of choice for Achievers with Heart . We are one of the largest and most trusted leadership companies in the world, with directly...

  • Administrative Assistant

    4 weeks ago

    Manama, Manama, Bahrain First Motors Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from First MotorsService Assistant and Service Admin at First Motors HyundaiCompany DescriptionFirst Motors is an authorized Hyundai dealer in the Kingdom of Bahrain and part of Alzayani Investments. We provide outstanding customer service while maintaining a...