Generation Z, Collection and Assisted Welcome Call Trainee

3 weeks ago

Manama, Manama, Bahrain Zain Bahrain Full time
ZAIN1478 - Generation Z, Collection and Assisted Welcome Call Trainee

Operation

Division

Customer Care

Location

Closing Date

25-Feb-2025

About Zain

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here:

About the Role

To manage the collection of overdue payments and provide a warm, welcoming experience to new customers through assisted welcome calls. This role aims to ensure timely collections while fostering positive customer relationships.

Main Responsibilities and Duties
  1. Conduct outbound calls to customers for the purpose of collecting overdue payments.
  2. Provide a friendly and informative welcome call to new customers, guiding them through services and payment setup.
  3. Maintain accurate records of customer interactions and collection efforts in the database.
  4. Resolve customer inquiries and issues related to their accounts or collections.
  5. Develop and implement effective collection strategies to improve recovery rates.
  6. Send loan collection cases to court when necessary, following company policies and legal guidelines.
  7. Collaborate with other departments to address customer needs and enhance service delivery.
  8. Monitor and report on collection performance metrics.
Skills and Knowledge
  1. Proficiency in negotiation and conflict resolution.
  2. Knowledge of collection regulations and compliance standards.
  3. Familiarity with products and services.
  4. Ability to work with databases and customer management software.
  5. Strong organizational skills and attention to detail.
Education and Experience

Bachelor's degree in Finance, Business Administration, or any relevant field.

0 - 2 years' experience.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

#J-18808-Ljbffr

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