Generation Z, Loan Application Review Trainee

4 weeks ago

Manama, Manama, Bahrain Zain Bahrain Full time
ZAIN1477 - Generation Z, Loan Application Review Trainee

Operation

Division

Customer Care

Location

Closing Date

25-Feb-2025

About Zain

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: Zain Overview

About the Role

To review loan applications and identity verification (IDV) processes to ensure compliance with regulatory standards and to assess the creditworthiness of applicants. This role is essential in minimizing risk and enhancing the company's lending processes.

Main Responsibilities and Duties
  1. Conduct a comprehensive review of financing approval requests, approve or reject them based on the predefined criteria and guidelines, and interact with the customer when necessary to request additional information or communicate the reasons for rejection.
  2. Conduct a thorough review of customer IDV (Identity Verification) requests during the onboarding process and approve or reject them in accordance with the established criteria.
  3. Perform outbound calls to eligible customers, identified based on predefined criteria, to encourage them to apply for financing and guide them through the application process.
  4. Conduct identity verification checks to prevent fraud and ensure compliance with KYC (Know Your Customer) regulations.
  5. Interact with customers regarding loan application rejections or future assistance.
  6. Assess the creditworthiness of applicants through financial analysis and data verification.
  7. Collaborate with cross-functional teams to enhance the loan application process.
  8. Maintain detailed records of application reviews and decisions.
  9. Monitor and report on key performance metrics related to loan processing and IDV effectiveness.
  10. Stay updated on company trends, regulatory changes, and best practices in lending and IDV.
  11. Handle inbound and outbound calls to communicate with applicants regarding their loan status and address any inquiries.
Skills and Knowledge
  1. Good analytical and problem-solving skills.
  2. Familiar with financial analysis and credit scoring methodologies.
  3. Knowledge of regulatory requirements related to lending and identity verification.
  4. Familiarity with loan management software and tools.
  5. Attention to detail and a strong commitment to accuracy.
Education and Experience

Bachelor's degree in Finance, Business Administration, or any relevant field.

0-2 years' experience.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):

#J-18808-Ljbffr

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