Non-Motor Claims Executive

Who we are

GIG Gulf is part of the Gulf Insurance Group (GIG), the #1 regional composite insurer in MENA, with a presence in 12 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$4.01 billion and a net profit of US$84 million for the year 2024.

The majority shareholder of GIG Group is Fairfax Financial Holdings, a global leader in insurance and reinsurance, with a presence in 40 markets. Listed on the Toronto Stock Exchange and part of the Fortune 500, Fairfax was founded in 1985 and has always had a strong focus on long-term growth and financial resilience. It follows a decentralized model, empowering local leadership teams—many of whom have over 20 years of tenure—with trust and accountability. Fairfax's culture, rooted in its guiding principles, is reflected across all of its subsidiaries.

GIG Gulf is an 'A'-rated regional insurer with a top 5 position in each of its core markets: the UAE, Oman, Qatar, and Bahrain. With over 70 years of regional presence, GIG Gulf combines a strategic focus on growth and investment with a comprehensive portfolio of insurance products and services tailored to corporates, SMEs, and individual customers. It also holds a 50% stake in GIG Saudi. The company's strategic priorities are centered around regional growth, customer experience, and digital transformation.

GIG Gulf fosters a diverse and inclusive culture, employing over 800 people from 60+ nationalities, across 15 branches and retail outlets throughout the region. Serving over 1 million customers, GIG Gulf positions itself as a caring partner—committed to helping customers achieve their goals and lead fulfilling lives. Passionate about customer feedback, the company is constantly evolving to become the region's digital insurer of reference, operating in a responsible and sustainable way.

Job purpose:

• To ensure efficient Non-Motor claims processing, resolving critical Broker and customer queries within the shortest timeframes
• To ensure smooth and efficient working and call standards and productivity levels to Non-Motor claims processing
• To provide regular feedbacks and reports on Non-Motor claims to the management.

Key Responsibilities

• Processing from registration to payment of Non-Motor claims such as Home, Travel, Workmen Compensation, Marine Relocation, Personal Accident, Golf Etc.

Also pursuing recovery actions wherever possible

• Assessing Non-Motor claims and making final claim decisions
• Ensure efficient Non-Motor claim process.
• Maintain high quality on productivity level on the telephone and e-mail communications with Broker, customers, and providers.
• Ensure all claims are completed and/or resolved within the established timelines.
• Ensure all payments to customers and providers are made accurately and in a timely manner.
• Provide feedback to the management on problematic/Complex claims, their resolution, and being able to identify trends and report them.
• Doing regular follow-ups to obtain outstanding claim documentation, requiring additional documentation for claim assessment purposes wherever needed.
• Arranging for and approving claim payments
• Interacting with all service providers needed to assess the claim (i.e., repairers, Loss Adjusters)
• Dealing with client queries either telephonically or via e-mail correspondence
• Dealing with complaints and disputes
• Providing input for claim-related template improvements.
• Other administration related functions

Minimum requirements of the role:

Essential:

• Degree holder with a minimum of 3 years with relevant experience in Non-Motor insurance claims
• Knowledge of P&C Non-Motor Insurance business
• Knowledge of Home, Travel, Workmen Compensation, Marine Relocation, Personal Accident, Golf insurance policies
• Knowledge of Non-Motor Claims processes
• Strong focus on service delivery
• Good English written, reporting, and verbal communication skills
• Good negotiation skills and effectiveness in dealing with customers.
• Intermediary MS Office, especially Excel, Word, and Microsoft Outlook skills
• Good time management, good interpersonal, team orientation, people management skills
• Excellent planning and organizing
• Works well in a team and independently.

Good Analytical skills.

Desirable:

• Experience in CIRIS or any other claim processing system
• CII professional qualification is an advantage.
• Knowledge of analytics tools (Power BI, Advanced MS Excel etc.)