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Claims Resolution Specialist

3 weeks ago

Manama, Manama, Bahrain beBeeClaims Full time
Job Description

GIG Gulf is a leading regional insurer with a top 5 position in each of its core markets: the UAE, Oman, Qatar, and Bahrain.

With over 70 years of regional presence, GIG Gulf combines a strategic focus on growth and investment with a comprehensive portfolio of insurance products and services tailored to corporates, SMEs, and individual customers.

The company fosters a diverse and inclusive culture, employing over 800 people from 60+ nationalities, across 15 branches and retail outlets throughout the region.

As a caring partner, GIG Gulf positions itself as a committed force in helping customers achieve their goals and lead fulfilling lives. Passionate about customer feedback, the company constantly evolves to become the region's digital insurer of reference.

Key Responsibilities
  • Efficiently process Non-Motor claims, resolving critical Broker and customer queries within the shortest timeframes.
  • Ensure smooth and efficient working and call standards and productivity levels to Non-Motor claims processing.
  • Provide regular feedbacks and reports on Non-Motor claims to the management.
Required Skills and Qualifications
  • Degree holder with a minimum of 3 years with relevant experience in Non-Motor insurance claims.
  • Knowledge of P&C Non-Motor Insurance business.
  • Strong focus on service delivery.
  • Good English written, reporting, and verbal communication skills.
  • Good negotiation skills and effectiveness in dealing with customers.
Minimum Requirements of the Role
  • Essential:
    • Knowledge of Home, Travel, Workmen Compensation, Marine Relocation, Personal Accident, Golf insurance policies.
    • Knowledge of Non-Motor Claims processes.
    • Good time management, good interpersonal, team orientation, people management skills.
    • Desirable:
      • Experience in CIRIS or any other claim processing system.
      • CII professional qualification is an advantage.