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Rooms Division Manager

4 weeks ago

Amwaj Islands, Bahrain RESO Full time

Company Description

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located worldwide. Since 2000, sustainable travelers have enjoyed eco-tourism, safaris, and adventure travel with Mantis. Rooted in conservation, Mantis pursues sustainable practices and develops tourism products respectful of the environment and local communities. Whether small and intimate or vast and complex—on a sweeping African plain, beachside escape, or bustling city—each property offers guests a unique experience. All are connected by a shared commitment to be extraordinary and rare in a world of mass-produced sameness.

Job Description

Rooms Division Manager

The Rooms Division Manager at Hawar Resort by Mantis oversees all aspects of the Rooms Division, including Front Office, Housekeeping, and Guest Services. The role ensures high standards of service and quality are maintained consistently. The manager leads and inspires the team, ensuring efficient operations, an exceptional guest experience, and achievement of financial targets.

What Is In It For You

  • Participate in conservation efforts and wildlife preservation.
  • Enjoy exclusive rewards for sustainable adventures.
  • Celebrate local culture and heritage within a vibrant community.
  • Advance your career through global development opportunities.
  • Drive positive social change via impactful initiatives.
  • Work with a passionate, innovative team.

Key Responsibilities

  • Leadership and Team Management:
    • Lead and develop the Rooms Division team, fostering excellence and collaboration.
    • Recruit, train, and evaluate staff performance, implementing development plans.
  • Operational Excellence:
    • Manage daily operations of Front Office, Housekeeping, and Guest Services.
    • Implement standard procedures to ensure service consistency and quality.
    • Coordinate room inventory and reservations to maximize occupancy and revenue.
  • Guest Experience Management:
    • Ensure guest satisfaction by promptly addressing inquiries and complaints.
    • Monitor feedback and implement service improvements.
    • Collaborate across departments to enhance the overall guest experience.
  • Financial Performance:
    • Manage the budget, focusing on cost control and profitability.
    • Analyze financial data to identify growth and efficiency opportunities.
    • Apply revenue management strategies to optimize room revenue.
  • Quality Assurance and Compliance:
    • Ensure adherence to health, safety, and security standards.
    • Conduct inspections to maintain cleanliness and maintenance standards.
    • Develop quality assurance programs to uphold brand standards and guest satisfaction.

Qualifications

  • Bachelor's degree in Hospitality Management, Business Administration, or related field.
  • Minimum of 5 years of experience in a similar role, preferably in a luxury resort or hotel.
  • Strong leadership, management, and interpersonal skills.
  • Excellent communication and problem-solving abilities.
  • Proficiency in hotel management software and Microsoft Office.
  • Flexibility to work evenings, weekends, and holidays.

Additional Information

Diversity & Inclusion: We are committed to attracting, recruiting, and promoting diverse talent.

Why work for Accor? We support your growth and learning, making work meaningful and allowing you to explore limitless possibilities within our brands. Join us to write your story in hospitality: https://careers.accor.com/

About Mantis Collection: Founded in 2000 by conservationist Adrian Gardiner, Mantis is a boutique hospitality group focused on eco-tourism, primarily in Africa and the Middle East. From restoring degraded farmland to developing sustainable tourism properties, Mantis is dedicated to conservation and community respect. Our properties offer guests curated luxury experiences rooted in the essence of each location.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLES

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