Service Engineer

Service Engineer - PIMS role at Yokogawa

Whether you are applying or signing in, Yokogawa invites you to explore a career that makes a difference. We are a leading provider of industrial automation, test and measurement, information systems and industrial services across multiple industries, with a focus on shaping a better future through energy transition, biology/technology, artificial intelligence, and industrial cybersecurity. Yokogawa supports the United Nations sustainable development goals by measuring and connecting systems and processes.

About the Team

Our 18,000 employees work in over 60 countries with a corporate mission to co-innovate tomorrow. We value technology, collaboration, integrity, respect, and a commitment to caring for our planet. We offer opportunities to grow in a global culture.

Provide technical support to customers by taking ownership of problems and ensuring they are resolved expeditiously. Respond to customer requests within ten minutes of contact. This role involves answering questions, configuring software, upgrades and migrations, and fresh installations. Work is primarily from Yokogawa offices with occasional site visits (approximately 10–25 short trips per year).

The position covers the Plant Information Management System (PIMS) advanced software packages used in process industries to collect historical information, interpret alarm messages, manipulate setpoints, and interface with MES products. Experience with OSI PI, Honeywell Dynamo, etc. is advantageous.

Work under general supervision, provide guidance to lower-level engineers, software engineers, programmers, and technicians. Participate in sales, proposals, and implementation workflows. Collaborate with others to apply engineering techniques to meet customer requirements and implement Yokogawa solutions.

• Provide customer support and troubleshooting; escalate to senior engineers when needed; assist on-site during pre-sales surveys, installation, startup, and throughout the life of the installation.
• Work with minimal supervision and manage own schedule in a dynamic environment.
• Gather information logically to diagnose problems and communicate solutions clearly to users with varying levels of experience.
• Learn the Exa products with minimal formal training and document resolutions for customers and management.
• Provide training and guidance on Yokogawa software packages to engineers, designers, and other technical personnel.
• Assist with integration of Yokogawa software packages into the process control system.
• Perform software implementation activities using industry knowledge and programming/scripting skills.
• Ensure uncompromising quality in all work processes and have authority to halt processes if quality is at risk.
• Perform other duties as assigned.

• Typically a bachelor's degree in engineering or equivalent qualification; 6–8 years of relevant experience in process control systems, information systems, process engineering, software support, or related fields. Experience with Yokogawa EXA solutions is advantageous.
• Experience in the process industries (oil & gas, refining, chemicals, paper, power, pharmaceuticals) or related control room/start-up/commissioning/remote support is desirable.
• Strong understanding of control systems in the process industry and how PIMS complements these systems.
• Proficient in Windows administration, SQL queries, SQL Server administration, VB/JavaScript, and OPC/DCOM. Familiarity with ISA S95, S88, EEMUA-191, ISA 18 standards is preferred.
• Ability to work in a team, train customers in classroom settings, travel for job assignments, and maintain customer relationships with a focus on quality and satisfaction.

Education: Bachelor Degree in engineering or equivalent qualification

Equal Opportunity Yokogawa is an Equal Opportunity Employer and promotes a diverse, equitable, and inclusive culture. We value differences and do not discriminate based on race, color, age, sex, gender identity, sexual orientation, religion, nationality, disability, or other statuses.

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Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Engineering and Information Technology

Industries: Automation Machinery Manufacturing

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