Instant Service Agent

4 weeks ago

Manama, Manama, Bahrain RESO Full time

Your voice, their first impression. Join our Front Office team as an Instant Service Agent (Telephone Operator) and deliver exceptional guest service through professional and prompt call handling.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to one of the world's most international luxury hotel brands.

Located in the business and leisure hub of the city, InterContinental Bahrain offers its guests the perfect location from where to explore the exciting face of Manama. The hotel offers 304 spacious rooms including 4 club floors and 36 luxurious suites. Each room is designed to meet the needs and expectations of the modern traveler. From sophisticated dining experiences to a taste of traditional romance, InterContinental Bahrain offers its guests new tastes and unique gourmet treats. With a wide selection of dining options ranging from international, Italian, steakhouse, and lounges, InterContinental Bahrain promises to delight your palate.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

  1. Handling multiple incoming calls promptly and professionally.
  2. Assisting guests with inquiries, requests, and service coordination.
  3. Maintaining accurate records of guest requests and follow-ups.
  4. Collaborating with other departments to ensure guest satisfaction.
  5. Taking on other ad-hoc duties as a true team player.
What We Need From You
  • Previous experience in a similar position.
  • Must speak the local language.
  • Ability to multitask and remain calm under pressure.
  • Proficiency in using telephone systems and basic computer applications.
  • Strong customer service skills.
  • Good reading and writing abilities for completing departmental records/logs and taking messages for guests or hotel staff.
  • Excellent communication skills – warm, welcoming, and approachable.
  • Flexibility to work night, weekend, and holiday shifts.
What You Can Expect From Us

We provide everything you need to succeed, from a competitive salary to a wide range of benefits including a full uniform, impressive room discounts, and top-notch training. Our mission is to create inclusive teams where everyone feels valued and encouraged to bring their whole selves to work. IHG Hotels & Resorts is committed to equal employment opportunities and fostering a culture of trust, support, and acceptance. We celebrate diversity and promote wellbeing through our myWellbeing framework, supporting your health, lifestyle, and workplace needs. Join us and become part of our growing global family.

Don't quite meet every requirement but believe you'd be a great fit? We encourage you to apply and start your journey with us today.

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