Sales & Marketing Executive - Arabic Speaker

Company Description

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description
Sales & Marketing Coordinator

The Sales & Marketing Executive is responsible for delivering professional and friendly service to both internal and external customers, handling inquiries, scheduling appointments, and maintaining positive relationships with guests, vendors, and colleagues. Duties include preparing reports, providing administrative support, and ensuring sales promotional materials are up to date. This role involves assisting with account maintenance and adhering to departmental and hotel policies. The coordinator may also be required to perform other duties as assigned, contributing to the overall effectiveness of sales and marketing operations within the organization.

What Is In It For You

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities

• Customer Service and Relationship Management: Consistently offer professional, friendly, and engaging service, ensuring prompt and courteous service to both internal and external customers while maintaining positive relationships with guests, vendors, colleagues, and the global sales network.
• Administrative Support: Assist with general inquiries and onsite inspections, prioritize telephone calls and in-person visitors, schedule appointments, and provide all administrative duties for the Sales & Marketing office, including preparing and disseminating month-end reports.
• Sales and Marketing Support: Ensure all sales promotional literature is current and updated, and assist with the maintenance of accounts, contacts, activities, and business details within appropriate software applications.
• Compliance and Flexibility: Follow departmental policies and procedures, adhere to all safety policies, assist with other responsibilities and duties in the absence of team members or as assigned by the manager, and adhere to all hotel policies and procedures, including flexibility in duties and assignments as needed.

Qualifications

• Experience: Previous experience in the Kingdom of Bahrain within the same role, demonstrating excellent communication skills, both written and verbal in English (Arabic will be an additional asset), strong interpersonal and problem-solving abilities, and a highly responsible & reliable work ethic. Previous sales or administrative experience is preferred. Possess experience in Sales and Marketing within the luxury hospitality sector, specifically in 5-star hotels.
• Education: University/College degree in a related discipline is an asset.
• Professional Conduct: Ability to focus attention on guest needs, always remaining calm and courteous.
• Technical Proficiency: Computer literate in Microsoft Windows applications and/or relevant computer applications is required.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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