Client Success Manager

3 days ago

Manama, Manama, Bahrain RESO Full time

We're looking for a Client Success Manager to work with the Account Management team on client accounts and serve as the company's point of contact within assigned territory.

The ideal candidate will be driven to provide top-notch customer service and show enthusiasm to support the assigned day to day activities and delivery.

Role and Duties:

  • Manage day-to-day activities for a portfolio of accounts to provide guidance and support
  • Serve as a point of contact for client needs and concerns
  • Track and monitor overall account performance to meet client expectations
  • Liaise between internal and external stakeholders to deliver client requirements

Quality of Deliverables:

  • Resolve conflicts and provide solutions to customers in a timely manner
  • Handle inquiries and requests and provide specialist advice to address client needs
  • Attend and arrange meetings (Physical and virtual) to discuss progress, and ensure delivery of tasks.
  • Connect with program executives/managers and provide recommendations on program enhancements
  • Monitor competitive activity and trends within the territory.
  • Stay on top of accounts, making sure they receive services that are within their expectations and meet their needs
  • Follow company safety guideline policies.

Required skills & qualifications:

  • 3-4 years relevant experience
  • Experience in managing government accounts is an asset
  • Ability to multitask and balance numerous tasks at once
  • Strong communication skills, both in writing and speaking
  • Excellent planning and detail-oriented abilities
  • Bachelor's Degree
  • Bilingual: Arabic & English

Job Type: Full-time

Education:

  • Bachelor's (Required)

Language:

  • Arabic (Required)
  • English (Required)
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