Account Manager

4 days ago

Manama, Manama, Bahrain Zain Bahrain Full time

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.

Job Purpose

To generate, grow and maintain revenue from a portfolio of accounts in accordance with agreed targets and to maximize Zain's profitability.

Main Responsibilities and Duties
  1. Generate new revenues for Zain and gain penetration into new client's business.
  2. Grow existing revenues for Zain and gain penetration into existing client's business.
  3. Achieve individual and team monthly sales targets.
  4. Develop and maintain relationships with key client contacts that foster an environment to drive client performance and minimize attrition risk.
  5. Plan and design profitable solutions to potential/existing clients by understanding their requirements in terms of business needs, priorities, etc.
  6. Provide proper feasibility study/analysis, documentation, etc. of all proposals.
  7. Participate in achieving department's scorecard goals including client satisfaction, revenue and performance metrics.
  8. Prepare required department reports and documentation including Monthly Account Management Reports, Relationship Plans, Client Day Account Review Plans, Executive Briefing Documents, Visit Summaries, etc.
  9. Manage client-facing account services projects while maintaining a high level of client satisfaction including independently developing, managing and owning overall project plan and timelines for key deliverables.
  10. Research and understand the client's business needs and challenges.
  11. Maintain high-level of customer loyalty and build trust and integrity.
  12. Manage funnels, forecast, and seize sales opportunities.
  13. Identify upsell, cross-sell, renewal opportunities and customer representative regularly.
  14. Maintain accurate managed customer records, keeping track of any contract updates and renewals.
  15. Collaborate with Presales/Technical Team to identify and grow opportunities.
  16. Maintain assigned internal & external KPI's.
  17. Perform all other related duties as assigned.
Skills and Knowledge
  1. Understanding of product line's technical offering and synergies between other product lines.
  2. Demonstrate ability in problem solving, crafting a win-win solution (collect data, establish facts, and draw valid conclusions in a timely basis) and negotiation with special emphasis on closing the sale.
  3. Proven success in developing new business and generating sales leads by managing a territory and selling activities.
  4. Deep knowledge of markets where customers operate.
  5. Strong professional relationships with customers at all levels.
  6. Effective in pipeline and opportunity management process.
  7. Strong leadership and coaching skills.
  8. Expert in bidding, with a proven bidding track record.
  9. Proven record of successful negotiations.
Qualifications and Experience
  1. Bachelor's degree in Sales, Marketing or any relative field of study.
  2. Minimum 3-5 years of experience in enterprise sales and key accounts management.
  3. Telecom experience is a plus.
About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

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