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Service Operation Center

4 weeks ago


Manama, Manama, Bahrain Zain Full time
Service Operation Center (SOC) Trainee Zain

Qualification: Bachelor of Technology/Engineering (Electrical, Electronics/Telecommunication)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description
  1. Job Purpose: Assuring overall network health and service quality by actively monitoring network elements, handling incidents, reporting, and providing first-line technical support for network-related issues and customer complaints.
  2. Main Responsibilities:
  • Monitor alarms and handle incidents, ensuring proper incident reporting.
  • Handle customer complaints through reassigning, troubleshooting, and resolution.
  • Verify and report on business and technical statistics.
  • Perform tests and analyze results to identify service problems.
  • Assist skilled teams in restoring services when possible.
  • Create and follow up on trouble tickets with OLOs, interconnect partners, and international carriers.
  • Conduct preventive maintenance checks and backups.
  • Develop new processes to address gaps and coordinate between departments.
  • Conduct awareness workshops on change processes and compliance.
  • Manage change control activities, ensuring proper closure and integrity.
  • Maintain logs of all events.
  • Perform other related duties as assigned.
Skills and Knowledge:
  • Effective communication and active listening.
  • Understanding customer requirements and exceeding expectations.
  • Teamwork and cooperation skills.
  • Emotional intelligence and relationship management.
  • Strong communication skills.
  • Willingness to learn and stay updated with new technologies.
Qualifications and Experience:
  • Bachelor's degree in Electrical Engineering, Computer, or Telecom.
  • 0-2 years of experience is a plus.
Company Industry
  • Telecom
  • ISP
Department / Functional Area

Service Operation Center (SOC)

Keywords
  • Service Operation Center (SOC) Trainee

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