Generation Z, Service Operation Center
7 days ago
Division: Technology
Location: [Insert Location]
Closing Date: 01-Aug-2025
About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: https://zain.com/en/about-us/overview
Job PurposeTo ensure the overall health of the network and the soundness of offered services by actively monitoring all network elements, handling incidents, compiling statistics and reports, and acting as the first line of technical support for all network-related issues and customer complaints.
Main Responsibilities and Duties- Monitor alarms and handle incidents, ensuring proper incident reporting.
- Handle customer complaints, including reassigning, troubleshooting, and resolution.
- Verify and report on business and technical statistics.
- Perform test procedures, analyze results, and isolate service problems.
- Assist skilled teams in restoring services whenever possible.
- Create and follow up on trouble tickets with OLOs, interconnect partners, and international carriers.
- Conduct preventive maintenance, including regular checks and backups.
- Develop new processes to address gaps and coordinate between departments.
- Conduct awareness workshops on change processes and compliance.
- Manage change control processes, ensuring integrity and proper closure of change activities.
- Maintain a history log of all events.
- Perform other related duties as assigned.
- Effective communication skills, including active listening and sharing relevant information.
- Ability to accurately identify customer requirements and proactively ensure customer satisfaction.
- Teamwork and cooperation skills to work towards mutually beneficial solutions.
- Emotional intelligence to recognize and manage one's own feelings and those of others.
- Willingness and ability to learn and stay updated with new technologies and systems.
Bachelor's degree in Electrical Engineering, Computer Science, or Telecommunications.
0-2 years' experience is a plus.
About Application ProcessIf you meet the criteria and are enthusiastic about the role, we welcome your application. To complete your application, please prepare the following documents:
#J-18808-Ljbffr-
Generation Z
3 weeks ago
Manama, Manama, Bahrain Zain Bahrain Full timeZAIN1287 - Generation Z - Service Operation Center (SOC) TraineeOperationDivisionTechnologyLocationClosing Date25-Oct-2024About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly....
-
Generation Z
3 weeks ago
Manama, Manama, Bahrain Zain Bahrain Full timeZAIN1281 - Generation Z - Budget Control TraineeOperationDivisionFinanceLocationClosing Date23-Oct-2024About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a...
-
Generation Z, B2B Operations
7 days ago
Manama, Manama, Bahrain Zain Bahrain Full timeZAIN1625 - Generation Z, B2B Operations & AMC TraineeOperationDivisionOtherLocationClosing Date21-May-2025About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here:...
-
Generation Z
3 weeks ago
Manama, Manama, Bahrain Zain Bahrain Full timeZAIN1286 - Generation Z - Business Performance TraineeOperationDivisionFinanceLocationClosing Date25-Oct-2024About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a...
-
Generation Z
3 weeks ago
Manama, Manama, Bahrain Zain Bahrain Full timeZAIN1202 - Generation Z - Packet Switch (PS) Core Engineering TraineeOperationDivisionTechnologyLocationClosing Date20-Sep-2024About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded...
-
Generation Z
3 weeks ago
Manama, Manama, Bahrain Zain Bahrain Full timeZAIN1571 - Generation Z - Revenue Assurance and Fraud Management TraineeOperationDivisionFinanceLocationClosing Date30-Apr-2025About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded...
-
Data Center Operator
3 weeks ago
Manama, Manama, Bahrain Nexcel Computer Solutions Full timeMain Tasks:Operate and maintain the On-Premises and co-located data center and related facilities.Keep track of all Company Data Center facilities, assets, equipment, installations, access control systems, fire suppression systems, etc.Implement and execute the necessary Data Center facility development, maintenance, support, and operation.Continuously...
-
Generation Z, Data Analytics Trainee
3 weeks ago
Manama, Manama, Bahrain Zain Bahrain Full timeZAIN1438 - Generation Z, Data Analytics Trainee (Bede)OperationDivisionStrategy & Business DevelopmentLocationClosing Date22-Jan-2025About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded...
-
Manama, Manama, Bahrain Zain Bahrain Full timeZAIN1478 - Generation Z, Collection and Assisted Welcome Call TraineeOperationDivisionCustomer CareLocationClosing Date25-Feb-2025About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded...
-
Generation Z, Loan Application Review Trainee
3 weeks ago
Manama, Manama, Bahrain Zain Bahrain Full timeZAIN1477 - Generation Z, Loan Application Review TraineeOperationDivisionCustomer CareLocationClosing Date25-Feb-2025About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read...