Cluster Assistant Reservations Manager

3 weeks ago

Manama, Manama, Bahrain Rotana Hotel Full time

Job Description

We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an Assistant Reservations Manager, you are responsible for promoting a professional image to the client with effective communication on all reservation-related matters to ensure smooth and efficient service delivery. Key responsibilities include:

  1. Ensure all administration procedures are maintained to hotel and company standards.
  2. Maintain a close relationship with group leaders during the reservation process and coordinate and finalize all requirements with them.
  3. Possess thorough knowledge of current rates and promotions and promote, upsell, and cross-sell at all times.
  4. Understand the hotel credit policy and ensure it is applied while making group reservations.
  5. Positively contribute to all sales activities within the hotel and maximize sales opportunities.
  6. Anticipate clients' needs and ensure that credit and billing instructions are clearly mentioned and supported.
  7. Ensure all reservations and requests are confirmed within 24 hours.

Desired Candidate Profile

Education, Qualifications & Experiences: You should ideally have a degree in the hospitality field with previous experience within the Reservation Department of a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiation skills are essential. Computer literacy and previous experience with Opera is highly recommended.

Knowledge & Competencies: The ideal candidate will be customer-driven with an extremely proactive and focused personality and an outgoing, charismatic, and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self-motivated with a proactive approach. You portray a structured and goal-oriented work philosophy and possess the following additional competencies:

  1. Understanding Hotel Operations
  2. Teamwork
  3. Planning for Business
  4. Supervising People
  5. Understanding Differences
  6. Supervising Operations
  7. Effective Communication
  8. Adaptability
  9. Customer Focus
  10. Driving for Results

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Ticketing
  • Reservations

Keywords

  • Cluster Assistant Reservations Manager
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